Customer Service Representative

Cencora; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading global logistics company in Milan is seeking a Customer Service Representative. Responsibilities include managing client inquiries, coordinating shipments, and ensuring compliance with regulations. Candidates should possess strong customer service skills, fluency in English and Italian, and a background in logistics or pharmaceuticals. This position offers full-time employment with the opportunity to grow within a supportive team environment.

Servizi

Opportunity to grow within a global organization

Dynamic supportive team environment

Competenze

• Strong customer service and interpersonal skills.
• Good decision-making and analytical skills.
• Basic proficiency in Microsoft Office applications.

Mansioni

• Handle client inquiries and bookings via phone and email.
• Plan and coordinate shipping solutions tailored to client needs.
• Monitor and track shipments, addressing deviations.

Conoscenze

Customer Service

Fluency in English

Fluency in Italian

Analytical Skills

Data Entry

Formazione

College education or relevant industry experience

Strumenti

Microsoft Office

Descrizione del lavoro

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join World Courier as a Customer Service Representative!

At World Courier part of the Fortune 10 corporation AmerisourceBergen we are driven by People Quality and Innovation. With over 50 years of experience and a global presence in 140 offices across more than 50 countries we deliver cutting‑edge logistics solutions including life‑saving Cell & Gene Therapies.

We are currently seeking a Customer Service Representative to join our team in Milan Italy. This role is perfect for someone passionate about delivering exceptional service and ready to make a difference in a fast‑paced global environment.

What Youll Do

As a key point of contact for our clients you will :

Handle client inquiries bookings and reports via phone and email.

Plan and coordinate shipping solutions tailored to client needs.

Monitor and track shipments addressing any deviations and keeping clients updated.

Maintain and update the database with client and shipment details.

Provide study‑specific reports and performance updates.

Ensure compliance with regulations (ADR / DGR / IATA) and local laws.

Build and maintain strong relationships with clients and World Courier offices.

What Were Looking For

Strong customer service and interpersonal skills with a proactive attitude.

Excellent organizational and time‑management abilities.

Good decision‑making and analytical skills.

Fluency in English and Italian (written and spoken).

Previous B2B customer service experience ideally in logistics or pharmaceuticals.

Basic proficiency in Microsoft Office (Word PowerPoint Excel) and data entry.

College education or relevant industry experience preferred.

What Youll Get

Be part of a global leader in logistics with a mission to improve lives.

Work in a dynamic supportive team environment.

Opportunity to grow and develop within a global organization.

Additional Details

Location : World Courier Milan Via VareseLainate (accessible by car only).

Schedule : Rotational shifts (Monday to Friday 8 am5 pm or 10 : 30 am7 : 30 pm) with occasional bank holiday coverage.

If youre ready to take the next step in your career and be part of a team thats changing lives globally wed love to hear from you!

Apply now and join us in delivering excellence one shipment at a time.

Please note the office is located in the following address and you will only be able to access by car :

World Courier Milan

Via Varese 38

20045 Lainate

Milan Italy

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies : World Courier Italia srl

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1