Customer Service Representative

Northreach; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An international mobile phone manufacturer in Milan is seeking a Technical Customer Support Agent to provide exceptional support to VIP customers. The role involves addressing technical inquiries and troubleshooting for smartphones. Candidates should have a passion for technology, fluent communication in Italian, and a background in technical customer service. This position offers a dynamic work environment with daily challenges to showcase problem-solving skills.

Competenze

• Passion for technology and interest in electronic products.
• Strong problem-solving abilities and a customer-focused approach.
• Previous experience in technical customer service preferred.

Mansioni

• Engage with VIP customers to address technical inquiries.
• Provide troubleshooting assistance for electronic products.
• Handle escalated technical issues efficiently.

Conoscenze

Fluent Italian

Technical troubleshooting

Communication skills

Customer service

Formazione

College Diploma or higher

Descrizione del lavoro

We are working with an international Mobile Phone Manufacturer in Milan to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.

What You’ll Do

• Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
• Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
• Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
• Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.

What We’re Looking For

• Passion for technology and a keen interest in electronic products, especially smartphones.
• Excellent communication skills, with fluency in spoken Italian.
• Strong problem-solving abilities and a customer-focused approach.
• Previous experience in technical customer service or support roles preferred.
• College Diploma or higher education level is required.

If you are interested in exploring this role further, please click apply now! You can also reach me on 07852737590 or [e-mail]