CUSTOMER SERVICE - POLISH SPEAKER

Safilo; Padova; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading eyewear company in Padova is seeking a Customer Care Representative who speaks Polish. In this entry-level role, you will manage customer orders and act as the primary contact for customer issues while maintaining a customer-oriented approach. The ideal candidate is a team player with relevant educational qualifications and experience in B2B customer service.

Competenze

• Experience in B2B customer service environment.
• Fluent in Polish - any additional language as a plus.
• Knowledge of Incoterms and customs rules is a plus.

Mansioni

• Manage assigned Customers’ portfolio and lifecycle effectively.
• Handle complete order flow management from acquisition to invoice.
• Act as first point of contact for any order-related queries.

Conoscenze

B2B customer service experience

Fluent in Polish

Customer-oriented

Problem-solving attitude

Team player

Formazione

Bachelor/Master’s degree in Business Administration or related field

Strumenti

SAP

Office Pack (Excel)

Descrizione del lavoro

Job Summary

We are currently seeking a Customer Care Representative who will report to the Team Coordinator Customer Care to join us as a valuable member of our dynamic Customer Care team in Padova.

Responsibilities

• You will hold complete ownership of assigned Customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results by liaising directly with the Key account manager
• You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow
• Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
• Delivery flow management by liaising directly with Sales Execution, Logistics and Customer whilst acting as first point of contact in the event of any query or issue
• Support during sales events such as Buying days, brands/product presentations, Customer visits, etc. through active participation in both organizational preparation and live execution
• Customer master data management ensuring timely maintenance, accuracy, and completeness
• Backorders and open orders portfolio management

You will act as Customer’s first point of contact in case of order-to-cash topics: managing and solving Customer complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.

Required Skills

• Bachelor/Master’s degree in Business Administration, Economics, Finance, Supply Chain Management, or a related field
• Experience in B2B customer service environment
• Good working knowledge of Office Pack (Excel)
• Fluent in Polish - any additional language as a plus
• Customer-oriented
• Problem-solving attitude with strong focus on results
• Team player
• Knowledge of Incoterms and customs rules as a plus
• Experience on SAP is a preferable option

Please send your CV together with your authorization to the treatment of personal data according to the Italian Law (Legislative Decree 196/2003).

Safilo is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.