Customer Service Lead — Build a World‑Class Team

Intuitive Surgical; Cerro Maggiore; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company in Italy seeks a Customer Service Manager to lead a team dedicated to delivering exceptional customer service. This role involves managing team performance, ensuring efficient operations, and driving customer retention strategies. The ideal candidate has extensive experience in customer service management, preferably in the medical device industry, and excellent communication skills in English and Italian. Opportunities for professional development and team leadership are offered.

Competenze

• 6-10 years of experience in Customer Service or related fields.
• 5 years in management/supervisory role.
• Experience in the Medical Device sector preferred.

Mansioni

• Lead the Customer Service team to ensure a world class experience.
• Manage team recruitment, development, and performance reviews.
• Drive team goals aligned with department objectives.
• Monitor staffing needs to support daily operations.

Conoscenze

Customer service excellence

Multicultural team leadership

Analytical skills

Project management

Communication in English and Italian

Adaptability in fast-paced environments

Strumenti

SAP

Descrizione del lavoro

A leading medical technology company in Italy seeks a Customer Service Manager to lead a team dedicated to delivering exceptional customer service. This role involves managing team performance, ensuring efficient operations, and driving customer retention strategies. The ideal candidate has extensive experience in customer service management, preferably in the medical device industry, and excellent communication skills in English and Italian. Opportunities for professional development and team leadership are offered.