Customer Service Engineer

Humangest S.p.A.; Grottammare; In loco; EUR 35.000 - 40.000; Tempo pieno

Descrizione del lavoro

Une entreprise spécialisée dans le recrutement recherche un Ingénieur Service Client pour rejoindre le département Service Client. Le poste se concentre sur la gestion des processus techniques, le maintien des relations clients, et l'amélioration des services fournis. Ce rôle requiert un diplôme d'ingénieur, un bon niveau d'anglais, et une expérience pertinente dans un environnement international.

Servizi

Contrat d'emploi permanent

Package de bien-être et avantages

Competenze

• Diplôme en ingénierie requis.
• Anglais courant est obligatoire.
• Expérience avec des distributeurs dans un environnement global.

Mansioni

• Gérer les processus techniques et administratifs liés au service client.
• Améliorer le niveau de service et la satisfaction client.
• Collaborer avec les équipes internes pour assurer une opération efficace.

Conoscenze

Orienté client

Compétences en résolution de problèmes

Travail d'équipe

Autonomie

Formazione

Master en ingénierie ou expérience équivalente

Strumenti

ERP

CRM

Descrizione del lavoro

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Humangest, a company specialized in personnel Recruitment and Selection, is looking on behalf of a client operating in the industrial sector for a Customer Service Engineer.

Job Description:

The selected candidate will be part of the Customer Service Department and will report to the Department Manager. Their main technical and commercial responsibilities will include:

• Managing various technical administrative processes such as sales quotations, preparation of tender documentation, handling non-conformities, complaints, and technical requests.
• Improving the level of service provided to customers and ensuring customer satisfaction.
• Building and maintaining strong relationships with key customers and stakeholders.
• Collaborating with various internal teams, including sales, production, and logistics, to ensure smooth and efficient operations.
• Attending customer and internal meetings to facilitate communication and collaboration.
• Acting as the main point of contact for customers and external sales staff.

Requirements:

• Master's degree in Engineering or equivalent experience
• Fluent English is mandatory
• Experience working with distributors and channel partners in a global or multicultural environment
• Good knowledge of ERP, CRM, and other related tools
• Familiarity with manufacturing processes and supply chain management
• Strong customer and market orientation, excellent problem-solving skills, solution-focused approach, result-driven, disciplined, tenacious, and self-motivated. Able to work independently and in a team. Excellent interpersonal skills and ability to build customer relationships.

We offer:

Permanent direct employment contract – National Collective Labour Agreement (CCNL) for Metalworking Industry – Gross annual salary between €35,000 and €40,000, including a welfare and benefits package.

SGB Humangest is an equal opportunity employer and is committed to diversity and inclusion in the workplace. Every company within the Group rejects all forms of discrimination at any stage of employment access and work, based on race, color, gender, religion, sexual orientation, nationality, disability, or other protected personal characteristics, as defined by national laws.