Customer Service Coordinator

Officina Profumo-Farmaceutica di Santa Maria Novella; Firenze; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A renowned personal care manufacturer in Florence is looking for a Customer Service Coordinator. This role involves managing the order-to-shipment cycle, ensuring operational efficiency and regulatory compliance. The ideal candidate has over 7 years in Customer Service, is proficient in MS Office, and is familiar with logistics and shipping. This full-time position offers the chance to lead a team and collaborate with various departments.

Competenze

• At least 7 years of experience in Customer Service or similar roles focused on international orders.
• Proficient in Italian and English with excellent communication skills.
• Familiarity with customs documentation and international shipping procedures.

Mansioni

• Oversee the end-to-end order and shipment process.
• Manage and maintain customer master data for compliance.
• Lead the Customer Service team, ensuring smooth operations.

Conoscenze

Customer Service

Communication

Detail-oriented

Teamwork

Strumenti

MS Office

ERP systems (Pratics)

Descrizione del lavoro

The Customer Service Coordinator is responsible for managing the full order-to-shipment cycle for all clients, ensuring timely execution, operational efficiency and regulatory compliance. The role works in close alignment with Logistics, Production, Quality Control and Administration, acting as a key point to ensure smooth operations and accurate documentation management.

Responsibilities:

• Oversee the end-to-end order and shipment process, working closely with Logistics to guarantee timely and accurate deliveries.
• Coordinate and monitor delivery operations with both national and international partners, ensuring alignment with service standards.
• Manage and maintain customer master data, ensuring the accuracy of product codes, pricing, classifications and compliance with regulated materials.
• Interface with Production Planning to track product availability and secure on-time order fulfillment.
• Supervise month-end financial closing activities, ensuring the accuracy of invoices, documentation and shipping records.
• Oversees the accurate and timely collection of payments in compliance with the established payment terms.
• Serve as a key interface between clients, internal stakeholders, and external partners, fostering clear communication and driving timely issue resolution.
• Leading the Customer Service team by providing guidance, coordinating daily activities, and ensuring an efficient and smooth workflow.

Qualifications:

• At least 7 years of experience in Customer Service or similar roles with focus on international orders and shipments.
• Proficiency in MS Office and knowledge of ERP systems (experience with Pratics or similar is a plus).
• Familiarity with customs documentation and international shipping procedures.
• Experience in coordinating with logistics and production planning teams.
• Detail-oriented with strong ability to handle complex processes.
• Team-oriented mindset with excellent communication skills.
• Proficiency in Italian and English.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Personal Care Product Manufacturing, Retail Luxury Goods and Jewelry, and Retail Health and Personal Care Products