Customer Service Agent

Ab Electrolux; Assago; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading appliance manufacturer is seeking a Customer Service professional in Assago, Italy. You'll play a crucial role in supporting clients, collaborating with cross-functional teams, and streamlining the order process. The ideal candidate possesses B2B experience, is fluent in Italian and English, and has strong skills in SAP and Excel. Join us for continuous development and career growth opportunities.

Competenze

• Relevant experience in B2B Customer Service.
• Fluent in English and Italian.
• Strong digital and analytical skills required.
• Problem solving attitude to make quick decisions.
• Customer-focused mindset with excellent communication.

Mansioni

• Monitor order status daily in SAP.
• Manage customer returns and related Credit Notes.
• Cooperate with the sales team for order flow.
• Analyze data to identify improvement opportunities.
• Support process digitization with advanced tools.

Conoscenze

B2B Customer Service experience

Fluent in Italian

Fluent in English

Strong digital skills

Analytical skills

Advanced knowledge of Excel

Proficiency with Business Intelligence tools

Knowledge of SAP

Problem-solving attitude

Strumenti

SAP

Power BI

Descrizione del lavoro

About the role

As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross‑functional teams including Supply Chain, Logistics, Product Lines, and Credit.

You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation. Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia).

You will report to the Customer Service Manager Italy.

Location

The role is based in Assago.

What you’ll do

• Daily check and monitor of order status in SAP
• Order release to delivery booking
• Manage customer returns/refusal and related Credit Notes
• Manage customer interaction to ensure optimized service level
• Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
• Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
• Analyzing data to identify trends and opportunities for process improvement
• Support process digitisation through advanced technology tools under development or in place

Who you are

• Relevant experience in B2B Customer Service (some project‑related experience at international level would be considered as a great asset)
• Fluent in Italian and English
• Strong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g. Power BI) and SAP is a strong plus
• Enthusiastic team player, collaborative with the teammates
• Customer‑focused mindset, excellent communication skills and ability to work in cross‑functional teams
• Problem solving attitude, able to quickly take right decisions
• Proactive approach, willing to contribute to continuous improvement

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.