Customer Quality Technical Support (m/f/d)

Hitachi Vantara Corporation; Lodi; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Lodi is seeking a Customer Quality Technical Support professional. You will support the Customer Quality Manager in defining quality standards for products. The role involves collaboration with teams to resolve customer complaints and propose improvements. Candidates should have a technical diploma and experience in a related field, along with fluency in Italian and English.

Servizi

Health insurance

Pension fund

Flexible working type

Flexible working hours

Competenze

• 2-3 years of experience in electrical, mechanical or other related technical area.
• Able to handle different tasks and excellent communication skills to relate to customers.
• Structure thinking and collaborative.

Mansioni

• Support the customer quality team to find solutions for customer complaints.
• Participate in daily customer first meetings.
• Prepare investigation reports and RCA analysis.

Conoscenze

Technical diploma

Field service experience

Fluent in Italian and English

Excellent communication skills

Formazione

Technical diploma

Descrizione del lavoro

Description

As Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product.
Our product portfolio is various and includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).

How you´ll make an impact

• Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)

• Participate to daily customer first meetings

• Support in driving the customer quality progress, early warning and escalate key issues to the next level

• Prepare investigation report and RCA analysis

• Propose improvements projects based on quality issue to reduce the warranty cost

• Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.

Your background

• Technical diploma

• Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.

• Structure thinking, collaborative and oriented to improve the reliability of the products

• Able to handle different tasks and excellent communication skills to relate to customers and other functions

• Fluent in Italian and English

• Available for business trips

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.

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