Customer Quality Specialist (m/f/d)

Alpitronic; Bolzano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Bolzano is looking for a professional to oversee quality assurance for their service department. The ideal candidate will have experience in the automotive industry, a technical background, and fluency in English and Italian. This role offers a dynamic work environment with opportunities for advancement and participation in innovative projects.

Servizi

Opportunities for advancement

Attractive bonus system

Further training opportunities

Dynamic working environment

Competenze

• Several years of professional experience in a similar role, preferably in the automotive industry.
• Basic understanding of risk management and project management is an advantage.

Mansioni

• Monitoring the quality of error reports from the service department.
• Oversight of service-related complaints handling using the 8D methodology.
• Training service staff on quality-related topics.

Conoscenze

Quality assurance methods and tools

Continuous improvement methodologies

MS Office applications

Fluent in English and Italian

Formazione

Technical high school or degree in electrical engineering, electronics, or comparable field

Descrizione del lavoro

Your Responsibilities

• Monitoring the quality of error reports from the service department, including their systematic evaluation and analysis
• Oversight of the handling of service-related complaints using the 8D methodology
• Training service staff on quality-related topics and specific customer requirements
• Providing operational support to service personnel in managing customer complaints
• Active involvement in the continuous development of products and the optimization of business processes
• Assisting in the creation and maintenance of service instructions

Your Qualifications & Skills

• Graduation from a technical high school or a degree in electrical engineering, electronics, mechatronics, or a comparable field
• Several years of professional experience in a similar role, preferably in the automotive industry
• Knowledge of quality assurance methods and tools (e.g., 8D, process approval, statistical process control)
• Familiarity with continuous improvement methodologies (e.g., 5S, the 7 types of waste, PDCA)
• Basic understanding of risk management (e.g., FMEA) and project management is an advantage
• Proficient in MS Office applications
• Fluent in English and Italian, both written and spoken; knowledge of German is a plus

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!