Customer Quality Specialist

Ircagroup; Vergiate; In loco; EUR 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers: €8 per day in office

Descrizione del lavoro

IRCA Group in Vergiate, Italy, is seeking a Customer Quality Specialist to join the plant Quality function. You will support the Plant Quality Manager in implementing and maintaining the Quality and Food Safety Management System, focusing on customer complaint management and non-conformity oversight.

You will handle end-to-end customer complaints, perform root cause analysis, and coordinate CAPA with cross-functional teams.

Competenze

• Degree in Food Science & Technology or related field.
• Knowledge of HACCP principles and food safety requirements.
• Experience managing quality-related activities and customer interactions.
• Italian and English language proficiency; other languages a plus.
• Proficient in Microsoft Office Suite.

Mansioni

• Manage customer complaints end-to-end, including intake, follow-up and closure.
• Perform root cause analysis and define CAPA with cross-functional coordination.
• Oversee non-conformity management and ensure action follow-up.
• Prepare internal and customer-facing reports on complaints, investigations and resolutions.
• Monitor customer complaint KPIs and support continuous improvement.
• Be primary contact for key customers and maintain professional communication on quality matters.
• Manage customer communications during product recalls and update customer records.
• Support documentation management and ensure traceability of customer communications.
• Support the management and maintenance of the Quality and Food Safety Management System (HACCP & GMP).
• Contribute to product traceability and recall readiness activities.
• Collaborate on continuous improvement initiatives to strengthen the Quality and Food Safety system.

Conoscenze

HACCP principles

Food quality & safety

Customer interactions

Analytical & problem solving

Italian language

English language

Microsoft Office Suite

Formazione

Degree in Food Science & Technology

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Who we are:

IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.

With more than 2.200 employees, 20 production facilities worldwide, and €1.3 billion in revenues, IRCA Group has a solid track record of growth and international expansion.

What do we offer:

• An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide
• Career growth opportunities, including possibilities abroad
• Health insurance coverage as per national labor contract

We are seeking a Customer Quality Specialist to join the plant Quality function, supporting the Plant Quality Manager of the production site in the implementation and maintenance of the Quality and Food Safety Management System. The role will focus on customer complaint management and non‑conformity oversight, ensuring full compliance of products, processes, and raw materials with applicable regulations, internal standards, and certification requirements.

• Manage customer complaints end‑to‑end, including intake, timely first follow‑up within the working day, and ongoing coordination until closure
• Perform root cause analysis and define corrective and preventive actions (CAPA), coordinating cross‑functional teams when required to eliminate identified issues
• Oversee non‑conformity management, ensuring effective implementation, documentation, and follow‑up of corrective and preventive actions
• Prepare clear and structured internal reports and customer‑facing reports related to complaints, investigations, and resolutions
• Monitor, analyze, and regularly update customer complaint KPIs to support performance tracking and continuous improvement
• Act as the primary point of contact for key customers, ensuring effective and professional communication on quality matters
• Manage customer communications in case of product recall, including email exchanges, contact retrieval, and continuous update of involved customer records
• Support documentation management and ensure full traceability of customer communications, especially in critical quality situations
• Support the management and maintenance of the Quality and Food Safety Management System, including HACCP and GMP requirements
• Contribute to product traceability and recall readiness activities in line with food safety regulations and internal standards
• Collaborate on continuous improvement initiatives aimed at strengthening the effectiveness and robustness of the Quality and Food Safety system

• Education: Degree in Food Science & Technology or related fields.
• Professional Skills: Knowledge of HACCP principles; understanding of food quality and safety requirements within food manufacturing environments; ability to manage quality-related activities and customer interactions
• Experience: At least 1+ years of experience in a similar role
• Language Skills: Proficiency in Italian and English is mandatory. Additional language skills are a plus
• Computer Skills: Proficiency in Microsoft Office Suite
• Behavioural Requirements: Strong analytical and problem‑solving skills; team‑oriented mindset with a proactive approach to customer relationship management; high level of accuracy, autonomy, and result orientation.

• Location: Vergiate (VA)

• Working hours: Full time, 40h/week, from Monday to Friday

• Contract: CCNL Alimentare Industria

• Level: Impiegatizio

• Meal vouchers: €8 for each day spent in the office

• Remuneration: starting from RAL 30.000€

IRCA fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non‑discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.

Il presente annuncio è rivolto ai candidati appartenenti a qualsiasi orientamento o espressione di genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione ai sensi del D.lgs. 198/2006.