Customer Quality Engineer - Automotive Focus

Exide Group; Spoleto; In loco; EUR 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company meal service

Multinational environment

Descrizione del lavoro

Exide Technologies in Italy seeks a Customer Quality Engineer to bridge customers and the manufacturing plant, ensuring satisfaction through effective communication, problem solving, and continuous improvement. You will lead audits, manage claims, and drive quality across cross-functional teams.

Role involves acting as Quality Leader for assigned customers, coordinating actions, and promoting a robust quality culture in a fast-paced environment.

Competenze

• Bachelor's degree inEngineering, Manufacturing, Industrial Management or related discipline.
• Experience in Quality within a manufacturing/industrial environment.
• Automotive industry experience with APQP and PPAP is a strong advantage.
• Experience with international customers and cross-functional teams.
• Knowledge of APQP, PPAP, SPC, MSA, 8D and FMEA.
• Knowledge of ISO 9001, IATF 16949 and VDA.
• Proficiency with MS Office and quality management software.
• Fluent English (written and spoken).

Mansioni

• Understand customer requirements and define preventive and corrective action plans.
• Act as the voice of the customer and promote a customer-focused quality culture.
• Coordinate with internal departments to collect information, prepare documentation and provide customer reports.
• Manage customer claims, warranty issues and audit findings, ensuring timely investigation and corrective actions.
• Prepare, support and follow up customer audits, ensuring compliance with expectations and standards.
• Conduct and support internal system, process and product audits.
• Support customer-requested testing activities, new product launches and homologation projects.
• Deliver training related to customer requirements and quality standards.
• Monitor and report on customer quality KPIs, including PPM and claims status.
• Lead or participate in cross-functional problem-solving using 8D, FMEA and Six Sigma.
• Act as Quality Leader for assigned customers, ensuring satisfaction and continuous improvement.
• Stop processes or products in the event of quality non-conformities.

Conoscenze

Customer focus

Quality mindset

Problem solving

Cross-functional teamwork

Communication

Analytical skills

English proficiency

Formazione

Bachelor's degree in Engineering, Manufacturing, Industrial Management or related

Strumenti

Quality management software

Microsoft Office

Descrizione del lavoro

Exide Technologies in Italy seeks a Customer Quality Engineer to bridge customers and the manufacturing plant, ensuring satisfaction through effective communication, problem solving, and continuous improvement. You will lead audits, manage claims, and drive quality across cross-functional teams.

Role involves acting as Quality Leader for assigned customers, coordinating actions, and promoting a robust quality culture in a fast-paced environment.