Customer Quality Engineer

GD; Bologna; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading automation company based in Bologna is seeking a Customer Quality Engineer. This role involves managing customer complaints, monitoring quality KPIs, and supporting sales during audits. Candidates should have a Master's in Mechanical Engineering and at least three years' relevant experience. Strong problem-solving skills and knowledge of ISO 9001 are essential. The position offers smart working and corporate welfare programs.

Servizi

Smart working policy

Corporate welfare services

Company restaurant

Learning and development programs

Wellness centre

Competenze

• At least three years of experience in similar roles, preferably in industrial automation, automotive, or related sectors.
• In-depth knowledge of production processes and mechanical machining in medium to high complexity contexts.

Mansioni

• Managing Customer Complaints in collaboration with Sales, After Sales, and Spare Parts departments.
• Monitoring internal and customer-side Quality KPIs.
• Supporting Sales during customer visits and audits.

Conoscenze

Strong analytical and problem-solving skills

Knowledge of ISO 9001 standards

Excellent relational and communication skills

Proficiency in Excel and PowerPoint

Good knowledge of English and Italian

Formazione

Master's degree in Mechanical Engineering or equivalent

Strumenti

SAP ERP

Office suite

Descrizione del lavoro

Customer Quality Engineer Numero lavoro CGS12663 Nazione Italia Sede: Città Bologna About the Company About the Role We are looking for a Customer Quality Engineer to strengthen our Quality team, who will be responsible for ensuring the high-quality standards required by the company and our clients. Responsibilities include: Managing Customer Complaints in collaboration with Sales, After Sales, and Spare Parts departments, defining shared action plans with the involved company entities to resolve issues using key Problem Solving tools (8D, 5 Why, Ishikawa, etc.); Monitoring internal and customer-side Quality KPIs (defect rates, returns, warranties, customer satisfaction, etc.) and managing process improvement plans to achieve agreed objectives; Supporting Sales during customer visits and audits, preparing necessary documentation as required, and participating in working groups for the development of new products/processes to minimize residual risks (FMEA); Proposing product and process improvements to optimize industrialization, feasibility, and quality performance; Writing and implementing procedures and operational instructions for the Quality System. The position will be based in Bologna (BO), Italy. What You Need to Be Successful Master’s degree in Mechanical Engineering or equivalent; At least three years of experience in similar roles, preferably in companies in industrial automation, automotive, or related sectors; In-depth knowledge of production processes and mechanical machining in medium to high complexity contexts; Knowledge of ISO 9001 standards; Strong analytical and problem-solving skills (knowledge of tools such as 8D, Ishikawa, 5 Why is a plus); Excellent knowledge of the Office suite, particularly Excel and PowerPoint; Experience with SAP ERP and BO/BI is a plus; Good knowledge of English and Italian, both written and spoken; Excellent relational and communication skills. Our Offer Smart working policy Corporate welfare services Company restaurant Learning and development programs Wellness centre