Customer Experts - Italian Speaking - Remote inGreece

Dila Recruitment; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment company is seeking a Customer Support Specialist to provide remote assistance. This role involves communicating with customers via multiple channels and ensuring their satisfaction. Ideal candidates should be fluent in Italian and possess strong communication skills in English. The job offers a competitive salary with additional yearly bonuses, health benefits, and support for relocation to Greece, including flight expenses and accommodation assistance.

Servizi

Relocation support including flight and accommodation

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Competenze

• Fluency in Italian is essential for customer communication.
• Excellent English communication skills required.
• Exceptional soft skills and problem-solving ability needed.

Mansioni

• Communicate with customers via phone, chat, and email.
• Ensure timely closure of customer cases.
• Maintain high customer satisfaction and brand representation.

Conoscenze

Fluency in Italian

Communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Tech savviness

Multitasking

Team player

Descrizione del lavoro

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring :

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast‑paced, high‑energy, change‑oriented environment

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas