Customer Experts - Italian Speaking - Remote in Greece

Dila Recruitment; Piemonte; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for a Customer Support Specialist to assist customers effectively. This remote role requires fluency in Italian and strong communication skills. The ideal candidate will maintain high customer satisfaction and manage inquiries efficiently. The position offers competitive salary packages, relocation assistance to Greece, and professional development opportunities.

Servizi

Relocation support including flight tickets and accommodation

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous discounts

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment with relaxing break areas

Competenze

• Fluency in Italian is required.
• Proficiency in English is essential.
• Ability to work in a fast-paced environment is necessary.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure they are closed efficiently.
• Maintain high customer satisfaction.

Conoscenze

Fluency in Italian

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourceful, able to multitask

Team player

Descrizione del lavoro

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring :

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast‑paced, high‑energy, change‑oriented environment

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas