Customer Experts - Italian Speaking - Remote in Greece

Dila Recruitment; Napoli; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support Specialist to work remotely. The ideal candidate will communicate with customers in Italian and English, ensuring high satisfaction. Exceptional problem-solving skills and the ability to multitask are essential. The role includes comprehensive relocation support to Greece. Attractive salary and benefits are offered.

Servizi

Competitive monthly salary + 2 extra salaries per year

Health care benefits and discounts

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Competenze

• Fluency in Italian is mandatory.
• Strong communication skills in English are required.
• Exceptional problem-solving abilities are necessary.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure timely closure.
• Maintain high customer satisfaction representing a major brand.

Conoscenze

Fluency in Italian

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourceful and able to multitask

Team player in a fast-paced environment

Descrizione del lavoro

Overview

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas