Customer Experience Training Professional (SEC) M/F/D

Honeywell; San Donato Milanese; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading multinational technology company is seeking a Customer Experience Training Professional based in San Donato Milanese, Italy. In this role, you will design and deliver training programs to enhance both employee capabilities and customer experiences. You should have at least 5 years of experience in technical training or support engineering related to security systems. The role requires proficiency in both English and Italian, with the ability to effectively communicate technical information.

Competenze

• Minimum 5 years’ experience as a technical trainer or support engineer for Security, FIRE or BMS.
• Minimum 3 years experience in the Installation/configuration/programming of Security, FIRE or Building Management systems.
• Experience with Honeywell Building Automation products is a strong plus.

Mansioni

• Design and deliver training programs to enhance employee capabilities.
• Set up structured training schedules and programs for indirect customers.
• Keep records of all trained participants and ensure regular training updates.

Conoscenze

Video

Access Control

Intrusion

Integration

Networking (LAN/WAN)

Formazione

Technical Degree in electrical/electronic engineering or similar discipline

Descrizione del lavoro

Customer Experience Training Professional (SEC) M/F/D

Job Description

As a Customer Experience Training Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences, aligning with strategic goals. You will report directly to our CX Training Supervisor / Manager and you’ll work out of our Milan location on a Hybrid work schedule.

Purpose of the Job

Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.

Responsibilities

• Set up structured training schedules, on a quarterly cycle, to be carried out within the region.
• Attend the relevant train the trainer programmes with the associated resources
• Set up training programs for indirect customers such as consultants, specifiers, end users and the local authorities so that they can learn from Honeywell’s latest technologies, regulatory updates and best practices.
• Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc.
• Ensure that regular training updates are carried out as the technology changes.
• Liaise with other departments to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
• Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are maintained.
• Verify and test new products / software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Align to the Entry into Service GDM.
• Administration support of the Virtual Learning Centre (VLC)
• Ensure that the VLC provides the appropriate learning environment for all trainees. Maintain all equipment in good working order ensuring that all product updates have been implemented.
• Keep in contact with key customers on a regular basis to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.

Internal

• Technical Support
• Training Development

External

• End Users
• Consultants
• System Integrators

Supervisory Responsibilities

None

Budgetary Responsibilities

Keep costs within budget.

Geographic Scope & Travel Requirements

Scope: Europe

Travel Requirement – 30% of the time

Key Performance Measures

• Full year-round training schedule
• 95% ISAT (Instructor Satisfaction)
• 95% CSAT (Course Satisfaction)
• Achievement of departments annual G&O’s.

Qualifications

Education Required

Technical Degree in electrical / electronic engineering or similar discipline.

Work Experience Required

Minimum 5 years’ working experience as a technical trainer, technical support engineer or technician for Security, FIRE or BMS.

Minimum 3 years experience in the Installation / configuration / programming Security, FIRE or Building Management systems.

Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.

Technical Skills

• Video
• Access Control
• Intrusion
• Integration
• Networking (LAN/WAN)

Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach.

Language Requirements

English and Italian

Any additional European language is a high plus.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Info

• Job Identification 131315
• Job Category Customer Experience
• Posting Date 12/22/2025, 09:30 AM
• Job Schedule Full time