Customer Experience Manager - Cooling Business

Schneider Electric; Liguria; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading global technology company seeks a candidate for a Customer Experience role to monitor satisfaction and drive improvements across various touch points. Candidates should possess strong change management skills and 8+ years of relevant experience. The role offers a dynamic work environment focused on personal growth and sustainability initiatives.

Servizi

Flexible working models

Attractive compensation package

Comprehensive fringe benefits

Competenze

• 8+ years experience in Quality / Customer Experience / Engineering / Manufacturing.
• Ability to influence and drive alignment in matrix organizations.
• Strong change management skills.

Mansioni

• Monitor Customer Experience satisfaction across multiple touch points.
• Address root causes for customer feedback issues.
• Drive quality actions across the organization.

Conoscenze

Change management

Influencing and driving alignment

Customer oriented mindset

Formazione

Undergraduate degree in Quality, Customer Experience, Engineering, or Manufacturing

Descrizione del lavoro

What will you do?

Monitors the Customer Experience satisfaction for the global Cooling business, across all their touch points

• Identify and address the root causes for detractors of our customer Net Promoter Scores
• Monitor their satisfaction on their main touch points : web, PRM, CCC, front-office, ...
• Share feedback with rest of the Cooling business and drive proper actions to improve Customer Satisfaction

Shares the Customer Experience performance and warnings with the stakeholders

• Share satisfaction performance, key loyalty drivers, elevate dissatisfaction warnings, and set priorities
• Ensure customer centricity mindset : share best practices with customer journey in mind
• Issue to prevention : Drive resolution of escalated cases with internal Cooling teams, and present solutions to leaders / teams at our Customers

Drives the quality actions, involving Commercial / LOB / Global Marketing / Global Supply Chain / Operations

• Identify dissatisfaction warnings and customer experience improvement priorities
• After stakeholders agreement, engage the ad-hoc team across the organization to fix the issues
• Ensure specific warnings and priorities detected are promptly managed and closed

What qualifications will make you successful for this role?

• Undergraduate degree in Quality, Customer Experience, Engineering, or Manufacturing
• 8+ years experience in Quality / Customer Experience / Engineering / Manufacturing
• Strong change manager, able to influence and drive alignment in a matrix organizations
• Customer Oriented mindset

What's in it for you?

You can look forward to growing your career in a dynamic workplace with significant personal responsibility and flexible working models to ensure the right work / life balance.

A dynamic and personal atmosphere, working across teams

A company culture that encourages performance and cooperation

An attractive compensation package including the comprehensive fringe benefits expected of an international company

We are an employer that is characterized by both the appreciation and equal opportunities of our employees, a recipe for generating success.

Every day, we empower employees to achieve more and experience exciting careers.

Find out how our values and unique position make Schneider Electric the employer of choice - apply online today!

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

Company Overview

€36 billion global revenue

13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.