Customer Experience Executive

Whatjobs; Lazio; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global education brand is seeking a proactive Customer Experience Executive to deliver exceptional experiences in the education sector. This fully remote role, based in various countries including Italy, involves supporting international schools with digital learning solutions. The ideal candidate will monitor customer engagement, provide personalized onboarding, and collaborate with teams to drive retention and user satisfaction.

Competenze

• Passion for customer experience in the education sector.
• Proactive approach to supporting international schools.
• Ability to monitor usage data and identify opportunities for improvement.

Mansioni

• Ensure customers achieve maximum value from digital learning solutions.
• Act as a trusted advisor to educators.
• Collaborate with internal teams to drive retention and reduce churn.

Descrizione del lavoro

Are you passionate about delivering exceptional customer experiences in the education sector? A leading global education brand and publisher is looking for a proactive Customer Experience Executive to join their dynamic team supporting schools across the EMEA region. The role offers fully remote working based in-territory, and can be based in Spain, Italy, Saudi Arabia, Egypt, Jordan or Kenya. In this pivotal role, you will be responsible for ensuring customers (international schools) achieve maximum value from the company’s digital learning / EdTech solutions. From personalised onboarding to ongoing support and curriculum-based training (including the IB), you’ll act as a trusted advisor to educators, helping them embed and engage with the classroom tools effectively. You’ll monitor usage data, identify opportunities for improvement, and collaborate with internal teams to drive retention, reduce churn, and promote