Customer Engagement Specialist Job Details | lectrasa

Experteer Italy; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A company in the textile sector seeks a Customer Engagement Specialist to join its team in Milan. The candidate will be responsible for training suppliers and managing traceability programs while fostering strong customer relationships. Expected qualifications include 2-3+ years in the textile industry, proficiency in data analysis, and fluency in Italian and English. This role offers a unique opportunity to contribute to sustainable supply chains in the fashion industry.

Competenze

• 2-3+ years of experience in the textile industry or sustainability domain.
• Familiar with end-to-end supply chain in the textile industry.
• Good knowledge of sustainable textile materials is a plus.
• Overseas working or studying experience is a plus.
• Fluent in Italian and English; French or Spanish is a plus.

Mansioni

• Train and onboard suppliers while ensuring traceability program management.
• Translate documents and collaborate with global project managers.
• Build strong customer relationships and provide user insights to product team.

Conoscenze

Customer focus

Good oral and written communication

Problem-solving skills

Data analysis expertise

Proficiency in MS Office tools

Strong can-do attitude

Ability to handle multiple tasks

Descrizione del lavoro

Customer Engagement Specialist — Permanent contract, Italy

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best‑in‑class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech‑enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

TextileGenesis is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber to retail and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create unprecedented traceability using Fibercoins. TextileGenesis has won major innovation awards and is emerging as market‑leader when it comes to full supply chain traceability in the fashion industry.

As we now scale our operations, we are looking for world‑class talent to strengthen our regional teams.

We are currently expanding our customer engagement team in Italy and are looking for strong customer service specialists who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability and technology and are keen on driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence.

Responsibilities

You will play a key role in training and on‑boarding the suppliers and providing support wherever necessary, ensuring the end‑to‑end management of the traceability programs with our global brand accounts of Brands and Retailers based in Italy.

You will be required to revise and translate documents. You will be required to collaborate closely with global project managers and other project team members. The ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role.

You would also be collaborating internally with the product team, providing inputs from the users to improve the product.

Qualifications

• 2-3+ years of work experience in the textile industry, certification body or in sustainability domain, familiar with textile industry end‑to‑end supply chain. Good knowledge of sustainable textile materials will be a plus.
• Customer focus with good oral and written communication to drive results.
• Ability to take ownership, strong “can‑do” attitude and good problem‑solving skills.
• Proficient in data analysis with extensive experience of using MS Office tools.
• Capable of handling multiple tasks simultaneously.
• Overseas working or studying experience is a plus but not a must.
• Good knowledge of sustainable textile materials will be a plus; basic knowledge is a must.
• Experience of working with Certification Body (GRS/RCS /RWS /OCS etc.).
• Transaction Certification or supply chain traceability is a plus but not a must.
• Fluent in Italian and English. French or Spanish is a plus.

Job Location: Milan