Customer Engagement Specialist

Whatjobs; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading pharmaceutical company in Milan is seeking a Customer Engagement specialist to support analytical activities related to customer performance monitoring. The role requires collaboration with various teams to develop reporting tools, manage pricing, and analyze promotional campaigns. Candidates should have a degree in Economics or a related field, with fluent Italian and English. Proficiency in Excel and some experience in commercial analysis are essential. This role offers a dynamic and innovative work environment.

Competenze

• Bachelor's or Master's degree required.
• Fluent in Italian and English.
• 1–2 years of experience in relevant fields.

Mansioni

• Supports reporting tools development for monitoring KPIs.
• Collaborates in customer segmentation and performance analysis.
• Assists in managing pricing lists and commercial terms.
• Contributes to product launch and customer onboarding.
• Analyzes promotional campaigns for commercial impact.
• Ensures data accuracy with cross-functional teams.
• Prepares ad hoc analysis and dashboards.

Conoscenze

Proficient in Microsoft Excel

Strong analytical mindset

Previous experience in commercial analysis

Familiarity with collaboration tools

Formazione

Bachelor’s or Master’s Degree in Economics, Statistics, Mathematics, or Management Engineering

Strumenti

Microsoft Excel

Google Workspace

MS Office

Descrizione del lavoro

At Dompé Farmaceutici, we are not just a pharmaceutical company—we are an innovation-driven organization with over 130 years of experience, committed to advancing science and improving human health. The Customer Engagement specialist supports the Customer Engagement Team in the day-to-day operational and analytical activities related to customer performance monitoring, reporting, and support to sales and product teams.

Responsibilities

• Supports the development and update of periodic reporting tools in Excel to monitor commercial KPIs, pricing, customer trends and sales performance.
• Collaborates in customer segmentation and performance analysis to identify areas of growth or risk.
• Assists in managing and maintaining pricing lists and commercial terms in coordination with the Sales team.
• Contributes to the launch of new products and onboarding of new customers by supporting operational setup and data flows.
• Supports the analysis of promotional campaigns and evaluates their commercial impact.
• Ensures data accuracy and alignment by collaborating with cross-functional teams such as Sales, Trade & Go to Market, Marketing, Customer Service, and Controlling.
• Prepares ad hoc analysis and dashboards to support data-driven decisions within the Customer Development function.

Qualifications

Bachelor’s or Master’s Degree in Economics, Statistics, Mathematics, or Management Engineering.

Languages

• Italian and English (fluent).

Required Skills

• Proficient in Microsoft Excel (pivot tables, advanced formulas, data management).
• Strong analytical mindset with attention to detail.
• Previous experience (1–2 years) in commercial analysis, sales support or business analysis roles, ideally in pharma or FMCG.
• Familiarity with collaboration and productivity tools (Google Workspace, MS Office).

Preferred Skills

• Team player with proactive attitude.
• Organizational skills and ability to manage multiple tasks.
• Problem‑solving mindset and result orientation.

Job Reference: J-18808-Ljbffr