Customer Delivery Manager - Sap

Hcltech; Bardi; In loco; EUR 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading global technology company in Italy is seeking a Customer Delivery Manager to enhance project delivery with SAP. The ideal candidate will support customer onboarding, orchestrate service delivery, and handle critical customer situations. This role requires strong problem-solving abilities and a commitment to customer success within the SAP framework.

Competenze

• Experience in project delivery and customer onboarding.
• Ability to support in de-escalations of critical customer situations.
• Strong problem management and continuous improvement skills.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Contribute to transitioning customers to SAP services.
• Orchestrate overall service delivery according to planned scope.

Descrizione del lavoro

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated

Customer Delivery Manager

to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a

Customer Delivery Manager

, who wants to make a real impact for our project with SAP. As a Customer Delivery Manager, you will focused on…

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding / transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service / project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supporting in reviewing