Customer care supervisor en España

jcyl.es - jobboard; Otra; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading company in customer care is seeking a Customer Care Supervisor to manage a team ensuring top-notch customer service. Responsibilities include managing operational goals and serving as a primary escalation point. The ideal candidate has over 3 years of experience in customer service leadership, is fluent in German and English, and has experience with remote teams. This role offers a hybrid work schedule based in Italy, with competitive benefits.

Servizi

Volunteer Paid Time off

Donation matching program

On-demand digital course library

Mindfulness programs

Personalized wellbeing programs

Competenze

• 3+ years experience in customer service or team leadership.
• Fluency in German and English required.
• Advanced French and/or Italian will be a strong advantage.

Mansioni

• Manage operational indicators and meet goals aligned with the global Customer Care framework.
• Serve as the primary escalation point for your team.
• Ensure consistent execution of processes and identify opportunities for improvement.

Conoscenze

Customer service leadership

Fluency in German

Fluency in English

Experience managing remote teams

Coaching and developing people

Descrizione del lavoro

Skill: As a Customer Care Supervisor, you will set the tone and culture for your team, ensuring consistently customer service. You will lead a team that interacts directly with customers—resolving issues, answering inquiries, and delivering a seamless experience that minimizes effort and maximizes loyalty. You will report to the Customer Care Manager and have a hybrid schedule working in Barcelona, Spain.

Your Responsibilities

• Manage operational indicators and meet goals aligned with the global Customer Care framework.
• Serve as the primary escalation point for your team, customers, and stakeholders.
• Ensure consistent execution of processes in accordance with global policies, while identifying opportunities for improvement.
• Translate customer feedback and business needs into relevant development programs and team goals.
• Lead, coach, and develop your team to foster continuous growth and build organizational capability.

You Will Have

• 3+ years experience in customer service or team leadership—formal education is valued but not required if you bring strong practical experience.
• Fluency in German and English (written and verbal) is required; given the primary markets served: Germany, Switzerland, and Austria.
• Experience managing and motivating across diverse, remote teams.
• Experience with coaching and developing people, helping them grow and succeed.
• Advanced French and/or Italian will be a strong advantage

What We Offer

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership
• Personalized wellbeing programs through our OnTrack program
• Type of contract: Full time, Hybrid (Monday, Tuesday and Thursday on site; Wednesday and Friday on remote, except when there is a commercial mission out of the office)