Customer Care Specialist

Amevista; Montà; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global company in Montà, Italy is looking for a candidate to manage order validation and provide exceptional customer support. The role requires a Bachelor's Degree in a relevant field, fluency in English and German, and preferably experience with SAP. Responsibilities include monitoring order statuses and ensuring clear communication with customers. A commitment to diversity and inclusion is paramount in the workplace.

Competenze

• Specified years of customer service experience is a plus.

Mansioni

• Conduct order validations and entries.
• Confirm customer order receipt, creation, and delivery.
• Monitor and track order statuses, managing claim cases and returns.
• Provide clear and consistent communication between customers and internal production.
• Serve as the primary contact for customers, including cases of issues or escalation.
• Support transfer projects and process improvement initiatives.

Conoscenze

SAP experience

Fluent-level English

Fluent-level German

Formazione

Bachelor's Degree in Language or Economic Field

Advanced degree preferred or compensating years of experience

Descrizione del lavoro

Working at Freudenberg: We will wow your world!

Responsibilities

• Order Validation & Entry: Conduct order validations and entries.
• Order Confirmation: Confirm customer order receipt, creation, and delivery.
• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.
• Communication: Provide clear and consistent communication between customers and internal production.
• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.
• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Professional Experience: Specified years of customer service experience is a plus.
• Skills: SAP experience.
• Languages: Fluent-level English and German.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.