Customer Care Assistant

WeRoad; Milano; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A travel startup in Milan is seeking a Customer Care Assistant for a 6-month paid internship. The role involves supporting customers post-booking, ensuring their experiences exceed expectations. Candidates must have native Italian language skills and a passion for travel. The intern will work in a dynamic environment with opportunities for personal and professional growth.

Servizi

Great workspace in Milan

Opportunities to learn and grow

Regular team-building events

Competenze

• Currently based in Milan or willing to move.
• Diligent, organized, and rational approach to issues.
• Ability to integrate into a very dynamic environment.

Mansioni

• Support WeRoaders after booking via Mail, phone, and WhatsApp.
• Achieve post-sales targets and SLAs.
• Check customer feedback for positive experiences.
• Manage pre-departure processes including document checks.
• Be flexible to work outside official hours.

Conoscenze

Native Italian language ability

Empathetic with great listening skills

Excellent stress management

Attention to detail

Fast learner

Team player

Travel enthusiast

Descrizione del lavoro

Job Title

Customer Care Assistant

Contract Type

Paid Internship

Start Date

ASAP

About WeRoad

Founded in 2017, WeRoad is a fast‑growing startup disrupting the travel industry in Italy, Spain, Switzerland, UK, Germany, and France. With more than 200 team members and 2.8k Travel Coordinators, we are a community of travelers united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like‑minded millennials and send them on life‑changing experiences to 300+ destinations all over the globe. Our mission is to design and deliver experiences worth living and sharing, rewriting the rules of the travel industry.

About the role

Being in a customer‑centric business where we strive to give all WeRoaders the best travel experience of their lives, we go all‑out to delight them in every way possible. Whether you are a first‑time traveler or the most faithful WeRoader, we go the extra mile for you. In this role you’ll be responsible for ensuring nonstop customer delight, providing a stunning post‑booking & trip experience, and giving the right insights related to market, offering and operations.

What you’ll do

• Support WeRoaders after they booked their trip, answering questions and preparing them best for their upcoming adventure via Mail, phone, and WhatsApp.
• Achieve agreed‑upon post‑sales targets and SLAs.
• Check customer feedback to create a strong, positive experience that exceeds expectations.
• Contribute to the management of key pre‑departure processes, such as documents check, payment process, tour changes and cancellations.
• Be flexible to work outside of official working hours, not exceeding 40 h per week.

What we’re looking for

• Native Italian or mother‑tongue level Italian language ability.
• Empathetic with great listening skills.
• Excellent stress management and a diligent, organized, rational approach to issues.
• Great attention to detail.
• Fast learner able to integrate into a very dynamic environment.
• Social and able to work strongly with a team.
• Loves to travel, learn and meet new people – a true WeRoader.
• Currently based in Milan or willing to move.

Why you’ll love working at WeRoad

• Ambitious environment at the ground floor of a movement set to become huge.
• Opportunity to work with young, smart, and fun people who love travel.
• Fast‑paced, dynamic work environment where challenge and adventure over daily routine.
• Entrepreneurial mindset, not afraid to step outside comfort zone to achieve.
• Self‑starter ready to take on a lot of responsibility from the start.
• Openness to feedback and seeing mistakes as stepping stones.
• Chance to grow faster than you thought possible, personally and professionally.

What we can offer

• 6‑month internship with the possibility of future opportunities as the company grows.
• Great workspace. WeRoad offices are based in the beating heart of Milan at HQ C30.
• Opportunities to learn and grow your network through training programs, meet‑ups and events.
• Fun: regular team‑building events throughout the year, plus chances to meet Travel Coordinators and WeRoaders.

Ready to apply?

• 1. Customer Care role‑play group interview.
• 2. Final motivation interview.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON’T TRY AND BE PERFECT but just go for it and send us your application regardless.

Equal Opportunity Employer

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.