Customer Assistant - The Mall Outlet (On-Site Job)

Global Blue; Firenze; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading tax refund service provider in Florence is seeking a Customer Refund Specialist to interact with international travelers, ensuring excellent service and managing Tax Free Form refunds. This entry-level position values effective communication and teamwork. Candidates must be fluent in English, and knowledge of languages like Arabic, Chinese, or Russian is a plus. The role provides valuable experience in customer service within a multicultural environment.

Competenze

• Ability to communicate effectively with international customers.
• Natural talent for face-to-face public interactions.
• Collaborative mindset in team settings.

Mansioni

• Verify and refund Tax Free Forms to international travellers.
• Ensure a satisfactory experience for our customers.
• Prevent refunding mistakes and fraud.

Conoscenze

Excellent spoken English

Fluency in additional languages (Arabic, Chinese, Russian)

Strong teamwork skills

Customer service dedication

Descrizione del lavoro

Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist, you'll interact face-to-face with international travellers, delivering excellent service and gaining hands‑on experience in customer care.

This entry-level role is perfect for people‑oriented individuals ready to grow in a fast‑paced, global setting.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant's policies, guidelines and procedures

Why You’ll Love This Role

• Work in a multicultural environment with colleagues and customers from around the world;
• Be part of a front‑line team that values collaboration, integrity, and service excellence;
• Gain valuable experience in face‑to‑face customer interaction and managing refund payments

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

Reports to: Manager

Collaborates with :

• Peers in Refund, Processing, and Quality Assurance
• Refund & Security Manager
• Merchant staff
• Sales organization

Background and Education

This is an entry‑level role and a university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.

We’re looking for candidates who have :

• Excellent spoken English – this is essential
• Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
• A natural ability to work face‑to‑face with the public in a professional and welcoming manner
• Strong teamwork skills and a collaborative mindset
• Previous experience in customer‑facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance : Arabic, Chinese, Russian
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Agile and detail‑oriented approach