Customer Advisor - Remote in Lisbon

Cross Border Talents; Calabria; Remoto; EUR 16.000 - 24.000; Tempo pieno

Descrizione del lavoro

A global customer experience leader is seeking a customer service representative fluent in Italian for a remote position. Responsibilities include handling inbound customer inquiries and driving product sales while meeting high satisfaction standards. The role offers a competitive salary, bonuses, and relocation support for eligible candidates from outside Portugal. Join a fast-paced, multicultural team and take advantage of opportunities for growth in the tech industry.

Servizi

Health Insurance

Meal Allowance

Transport Allowance

Relocation Support

Competenze

• Native or C2-level Italian language proficiency required.
• Minimum B2-level English proficiency required.
• Sales or customer support experience is considered a plus.
• Comfortable with technology and digital tools.

Mansioni

• Handle inbound customer contacts via phone, email, and chat.
• Drive product sales through excellent service and needs-based promotion.
• Meet sales goals while ensuring high customer satisfaction.

Conoscenze

Fluent in Italian

Minimum B2-level English

Strong communication skills

Problem-solving skills

Interpersonal skills

Sales or customer support experience

Comfortable with technology

Availability to work rotational shifts

Descrizione del lavoro

Overview

Inbound Sales Tech Industry

Location : Remote in Portugal (Lisbon-based contract)

Full Relocation Support : available for candidates relocating from outside Portugal

Are you fluent in Italian and passionate about customer service and sales in the tech industry? Join a global leader in customer experience solutions and support one of the worlds top technology brands working fully remote from anywhere in Portugal.

Position Details

Starting Date: 5 June 2025

Location: Lisbon (but position is remote must reside in Portugal)

Work Schedule: Monday to Saturday (including bank holidays), 08:00 to 19:00 (rotational shifts)

Days Off: Sunday + 1 rotational day

Work Model: Fully remote within Portugal

Contract Type: CDD 6-month fixed-term contract, renewable

Key Responsibilities

• Handle inbound customer contacts via phone, email, and chat
• Provide guidance on products and services, including feature recommendations
• Drive product sales through excellent service and needs-based promotion
• Support customers through the purchase process
• Meet sales goals while ensuring high customer satisfaction
• Record all customer interactions and transactions in internal systems

Candidate Requirements

• Native or C2-level Italian
• Minimum B2-level English
• Strong communication, problem-solving, and interpersonal skills
• Sales or customer support experience is a plus
• Comfortable with technology and digital tools
• Must be based in Portugal and legally eligible to work
• Availability to work rotational shifts

Compensation

• Base Salary: Competitive salary (x14 months)
• Performance Bonus: Up to 225 gross / month (paid over 12 months)
• Meal Allowance: 7.23 per working day (via meal card)
• Transport Allowance: 20 per month

Benefits

• Health Insurance: Available from day 1 (monthly contribution required; becomes free after 6 months)
• Reimbursement of Airfare: Up to 400 in economy class, paid at the end of the 6th month of contract
• Relocation Support (for candidates outside Portugal): Room in a shared apartment for up to 12 months
• Monthly rent: 280 (includes all utilities) — Rent deducted directly from salary

Why Join Us?

Be part of a multicultural, fast-paced team that values development, performance, and well-being. With full remote flexibility inside Portugal, structured training, and clear opportunities for growth, this is your chance to step into the tech industry with a global leader.

Dont miss out were onboarding only until early June!

If this isnt for you, but it made you think of someone, feel free to share it with them. The right doors open when we help each other find them.

Note : Details about the client and project are confidential and will be shared during the recruitment process.