CRM Strategy & Client Engagement Specialist (Hybrid)

TOD'S Group; Milano; Ibrido; EUR 35.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

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Descrizione del lavoro

TOD’S Group is seeking a Client Engagement & Development Specialist to drive global CRM and client engagement across multiple markets from its CRM Team. The role focuses on defining regional loyalty plans, coordinating campaigns, and leveraging data to optimize performance while coordinating with Marketing, Merchandising, Retail and Digital teams.

The position is hybrid with one day of smart working. You will manage regional segmentation, campaign calendars, audience targeting and feedback to

Competenze

• Experience in CRM, client engagement and customer strategy.
• Strong knowledge of marketing automation and analytics tools.
• Ability to design multichannel, data-driven campaigns aligned with business goals.
• Fluent in English and Italian.

Mansioni

• Define and execute global CRM and client engagement strategy across markets.
• Coordinate regional action plans aligned with business priorities.
• Lead omnichannel campaigns with cross-functional teams.
• Monitor regional execution and share best practices.
• Act as global point of contact for CRM initiatives.

Conoscenze

CRM

Client Engagement

Data-driven

Campaign management

Multichannel strategy

Cross-functional collaboration

English Italian

Strumenti

Marketing Automation

Analytics Tools

Descrizione del lavoro

TOD’S Group is seeking a Client Engagement & Development Specialist to drive global CRM and client engagement across multiple markets from its CRM Team. The role focuses on defining regional loyalty plans, coordinating campaigns, and leveraging data to optimize performance while coordinating with Marketing, Merchandising, Retail and Digital teams.

The position is hybrid with one day of smart working. You will manage regional segmentation, campaign calendars, audience targeting and feedback to