Crm & Marketing Automation Specialist

Spoki; Lazio; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A fast-scaling tech company is seeking a CRM & Marketing Automation Specialist to drive customer engagement and retention through HubSpot. The ideal candidate will design and implement customer journeys across various channels, leveraging automation tools to optimize marketing efforts. This role offers competitive compensation ranging from €30,000 to €40,000 gross annually in San Vito dei Normanni, BR.

Servizi

Competitive salary

Coaching & mentoring

Training budget for courses

Tech gear (MacBook Pro)

Eligible for stock options

Team-building activities

Competenze

• Hands-on experience with HubSpot Marketing/Sales Hub and related tools.
• Strong operational knowledge of automation tools like Zapier/n8n.
• Excellent problem-solving and project management skills.

Mansioni

• Design and maintain multi-channel customer journeys.
• Implement workflows and automations in HubSpot and integrate with third-party tools.
• Build dashboards and analyze key performance indicators.

Conoscenze

HubSpot expertise

Automation knowledge

Omnichannel messaging best practices

Problem-solving

Excellent English skills

Strumenti

HubSpot

Zapier

n8n

Descrizione del lavoro

Who We Are

At Spoki, we are redefining the way companies communicate with their customers through innovative technology, 3x YoY growth , and the ambition to become a Unicorn.

We provide Conversational Commerce tools that optimize marketing, sales, and customer support, making every interaction smooth, efficient, and personalized.

With WhatsApp as our core channel and AI-powered solutions, our mission is to help millions of businesses grow through exceptional customer experiences.

Joining Spoki means becoming part of a passionate and ambitious team, ready to scale globally, where innovation, meaningful conversations, and sustainable growth are at the heart of everything we do.

We Are Hiring

CRM & Marketing Automation Specialist (HubSpot)

Core Stack

• CRM (mandatory) : HubSpot — Marketing Hub, Sales Hub; Workflows, Sequences, Custom Properties / Objects, Lead Scoring, Attribution & Reporting.
• Automation (preferred) : Zapier, n8n and similar tools (e.g. Make, Pipedream, Workato).
• Channels : WhatsApp, email, SMS, web.

As a CRM & Marketing Automation Specialist, you will be the architect of our lifecycle journeys and the technical driver of retention, nurturing, and conversion. You will design, implement, and scale omnichannel flows on HubSpot, orchestrating automations with Zapier / n8n (and similar) when needed. Your mission will be to build a measurable CRM engine that boosts LTV, conversion rate, and the end‑to‑end customer experience.

Your Responsibilities

Strategy, Journey Design & Growth

Design and maintain full‑funnel journeys (acquisition → onboarding → activation → retention → win‑back) on WhatsApp, email, and SMS, native in HubSpot. Define dynamic segmentations (behavioral, RFM, intent) and lead scoring (demographic + behavioral), with SLA MQL→SQL in collaboration with Sales. Plan and execute A / B and multivariate tests on messaging, timing, channels, and incentives to optimize conversion and LTV.

Automation & Integrations

Design and develop workflows in HubSpot (Workflows, Sequences, Custom Properties / Objects, Deals / Pipeline automation). Orchestrate automations and integrations with Zapier and / or n8n using REST APIs and webhooks to synchronize CRM, data sources, and third‑party systems.

Data, AI & Analytics

Build dashboards on key KPIs: deliverability, OR / CTR, stage‑based CVR, CAC payback, churn, LTV, retention cohorts. Integrate AI via APIs (OpenAI, Vertex AI) for content personalization, predictive scoring, conversation analysis, and next‑best‑action.

Ideal Profile

Experience & Skills (must‑have)

• HubSpot : hands‑on experience with Marketing / Sales Hub, Workflows, Sequences, Custom Properties / Objects, Lead Scoring, Attribution / Reporting.
• Automation : strong operational knowledge of Zapier and / or n8n for complex workflows; familiarity with REST APIs and webhooks.
• Omnichannel Messaging : best practices on WhatsApp, email, and SMS (content, timing, frequency management).
• Soft skills : problem‑solving, results‑orientation, attention to UX and copywriting; ability to manage multiple projects in dynamic environments.
• Languages : excellent English (written and spoken); Spanish is a plus.

Nice to Have

• Experience with similar tools : Make (ex Integromat), others.
• Basic knowledge of JavaScript for GTM, validations, and small extensions.

What We Offer

Key role

in driving CRM‑led growth within a fast‑scaling global company.

Working on site

San Vito dei Normanni, BR

Competitive compensation

€30,000–€40,000 gross / year, with possible performance‑based adjustments.

Coaching & Mentoring

continuous 1 : 1 support and structured feedback sessions.

Training

dedicated budget for courses, certifications (e.g. HubSpot), and events.

Tech Gear

Apple MacBook Pro, Apple Keyboard, Apple Trackpad, 2nd widescreen monitor.

Eligibility for the Spoki Stock Option Plan

Eligibility for the Spoki Stock Option Plan.

Regular team‑building activities and celebration events

Regular team‑building activities and celebration events.

Access to cutting‑edge technologies and resources

Access to cutting‑edge technologies and resources.

Additional company perks

internal library, knowledge‑sharing, communities of practice.

Our Hiring Process

• Introductory call with the Hiring manager
• Structured interview and technical assessment
• Final meeting with the leadership team