CRM Manager

Experteer Italy; Italia; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A dynamic technology company in Italy is seeking a CRM Manager to lead customer engagement strategies and optimize user experiences. The ideal candidate has over 4 years of experience, proficiency in CRM tools, and a creative mindset. Join a team focused on making payments simple and impactful. This role offers unlimited paid time off, professional development programs, and a flexible working system.

Servizi

Unlimited paid time off

Psychological support & mental health webinars

Flexible hybrid working system

Professional development programmes

Stock Option Plan

Meal vouchers

Competenze

• At least 4 years of related experience in CRM and Lifecycle Marketing.
• Deep knowledge in CRM tools and marketing automation platforms.
• Strong creative thinking and ability to develop engaging content.

Mansioni

• Lead the development and optimization of customer engagement journeys.
• Develop and execute strategies for user education and engagement.
• Leverage data analytics to enhance canvas performance.

Conoscenze

CRM Consumer and Lifecycle Marketing experience

CRM tools expertise

Creative thinking

Structured communication

Results-oriented mindset

Analytical skills

Strumenti

Braze

Descrizione del lavoro

CRM Manager

About Satispay
Satispay was born to revolutionise everyday payments - making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We’re a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you’re looking for more than just your next job - if you want to build something impactful with a talented team - you’re in the right place.

What you will be doing

As a CRM Manager at Satispay, you will lead the development and optimization of customer engagement journeys, designed to empower users with the information and motivation they need to fully unlock their understanding and engagement with our products. Working closely with our Tech&Product, Legal and Operations teams your mission is to align CRM strategies with product objectives. Here’s what your day-to-day will look like:

• Canvas Strategy and Development - Developing and executing canvas strategies aimed at guiding users through their product journey. You will collaborate with cross-functional teams to create engaging and informative canvas content, including emails, in-app messages, and educational materials.
• Data-Driven Insights - Leveraging data analytics to gain insights into user engagement patterns and preferences. You will generate reports and provide recommendations to enhance canvas performance.
• User Engagement Optimization - Analyzing user behavior and feedback to continually optimize canvas activities. You will monitor engagement metrics and user interactions to identify opportunities for improvement.
• Segmentation and Personalization - Using customer segmentation strategies to tailor canvases to different user segments. You will implement personalization tactics to enhance the relevance and effectiveness of canvas content.

Who we’re looking for

We need brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you are looking for a job where you challenge yourself, learn and professionally grow, you’ll fit right in! Does this sound like you?

• Extensive Experience: you have at least 4 years of related experience in CRM Consumer and Lifecycle Marketing.
• Tool Expertise: you have deep knowledge in CRM tools and marketing automation platforms (Braze is a plus).
• Creative Mindset: You have strong creative thinking and the ability to develop engaging content that captures attention.
• Structured Communication: You are able to communicate in a structured and convincing manner, adapting your style to build trust positively and professionally with various stakeholders.
• Impact & Ownership: You are results-oriented, bring an entrepreneurial spirit to your tasks, and are visibly passionate about your work.
• Analytical Mindset: You have an analytical viewpoint and the ability to analyse complex data, translating them directly into actionable insights and strategic recommendations.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

CareAbout health & well-being

• Unlimited paid time off
• Psychological support & mental health webinars with Serenis
• Flexible hybrid working system
• Extended parental leave
• Childcare leave

CareAbout growth & development

• Professional development programmes
• Internal mobility program
• Language classes with Preply
• Internal workshops & training

CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)
• International relocation support
• Competitive salary
• Flexible Benefit budget
• Meal vouchers

Equal-Opportunity Employer

At Satispay, we’re proud to be an equal‑opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us

Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place?

Awesome! We’d love to hear your story.