Costa Ambassador - On board position

JR Italy; Genova; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global cruise company in Genova is seeking a candidate to enhance customer engagement by promoting onboard products and services. This full-time, fixed-term role requires at least one year in retail/sales, fluency in English and Italian at a high level, and strong interpersonal skills. Candidates will enjoy personal and professional growth opportunities and various crew benefits.

Servizi

Travel arrangements

Onboard meals

Accommodation

Crew facilities such as gym and beach

Exclusive discounts and perks on board

Competenze

• At least 1 year of experience in Retail/Sales with good interpersonal skills.
• Good command of English and Italian (at least C1 level) plus an additional European language (French or German) at B2 level.
• Internal customer orientation, good communication skills, and stakeholder management.

Mansioni

• Act as a focal point for services and products offered onboard.
• Scout potential customers using a push and pull strategy.
• Present at various touch points around the ship to boost onboard revenue.

Conoscenze

Interpersonal skills

Time management

Communication

Stakeholder management

Formazione

Secondary school diploma or degree in tourism or languages

Descrizione del lavoro

Social network you want to login/join with:

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Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

581660359541548646433710

Job Views:

4

Posted:

22.08.2025

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Job Description:

Join Costa today and learn how!

Who we are:

Welcome to our global community! With 20,000+ professionals from 70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.

You will be fully aligned to the company revenue strategy, acting as a focal point to illustrate and propose services and products offered onboard to meet the different needs of guests.

You will scout potential customers using a push and pull strategy and directly sell products and services or guide guests towards different business owners to support and increase their performance.

You will understand the guest mix, the complete onboard offer, and use suitable storytelling to help guests discover the onboard offer, creating a desire to experience something new and increasing their spending willingness.

Getting Things Right:

You will present at various touch points around the ship, boosting onboard revenue through cross-selling and upselling techniques.

Safety First:

As a company values ambassador, you will fully represent the company culture and W.I.D.E.R. traits.

What makes you unique:

• You have obtained a Secondary school diploma or degree in tourism or languages.
• You have at least 1 year of experience in Retail/Sales with good interpersonal skills.
• You have a good command of English and Italian (at least C1 level) plus an additional European language within French or German at B2 level.
• You possess time management and planning skills, internal customer orientation, good communication skills, and stakeholder management.

Why Costa:

Join a world of extraordinary adventures as a Costa crew member! We are committed to your personal and professional growth, providing travel arrangements, onboard meals, and accommodation. During your free time, enjoy our crew facilities like the gym, crew beach, and crew bar. Benefit from exclusive discounts and perks on board, and have your family and friends visit you.

Inclusion & Belonging:

Costa is like a world within a world. We are dedicated to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected.

At Costa, inclusion fuels innovation and excellence, uniting us in delivering unforgettable experiences to our guests and team members.

Contract type: Fixed-term, full-time

Estimated duration: 1 month

Application submission time: approximately 3 minutes

CV Format: PDF, Word, or Image in English or Italian (max 1.5 MB)

Recruiting team contact: [emailprotected]

Further information: Visit our FAQs section - Costa Crociere Careers

Bring your ambitions to life. Join us and discover our ocean of possibilities!