Contract Logistics Customer Service Supervisor

Kuehne+Nagel; Mantova; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global logistics leader is seeking a Contract Logistics Customer Service Supervisor to oversee warehousing operations in Mantova. The role includes managing a team, ensuring service quality, and maintaining client relationships. Candidates should have 3+ years of experience in large-scale operations and fluency in English. Join us to make a real difference in logistics.

Servizi

Safe and stable work environment

Opportunities for career growth

Competenze

• Experience in eCommerce, fashion or retail is preferred.
• Ability to prioritise issues using ticketing systems.
• Proven communication skills with senior external stakeholders.

Mansioni

• Manage end-to-end warehousing operations for clients.
• Facilitate the management of warehouse goods workflow.
• Analyse complaints related to billing or service.

Conoscenze

3+ years' experience in large-scale fulfilment operations

Managing a white-collar team

Experience in metric-oriented environments

Managing large-scale B2B clients

Fluency in English

Strumenti

SAP

BlueYonder

Descrizione del lavoro

Contract Logistics Customer Service Supervisor

Join to apply for the Contract Logistics Customer Service Supervisor role at Kuehne+Nagel.

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our clients. By doing so with precision, you will contribute to the success of the warehouse and distribution centers by storing and delivering delicate goods such as flowers and fresh ingredients to local shops for everyday lunches and family celebrations.

In this role, you will operate within Contract Logistics for our new fully automated warehouse located in Mantua, spanning over 130,000 square metres, and supervise a resident team of specialists while maintaining a strong relationship with the customer.

How you create impact

• Contribute to the development and establishment of a strong relationship with the customer and internal stakeholders under the guidance of the Contract Logistics Customer Service Manager.
• Act as a point of contact between internal and external stakeholders and facilitate the management of warehouse goods workflow by transferring information about shipments, discrepancies, billing, and other operational matters.
• Analyse complaints related to billing or service rendered and coordinate investigations, promptly updating customers throughout the process.
• Ensure continuous improvements on KPIs related to general service, order processing, and customer query resolution/prevention.
• Conduct reporting activities, implement dashboards and develop clear communication tools to provide rapid and efficient information on shipments, billing, and discrepancies.
• Allocate and calibrate workload and tasks among team members and support them daily while filtering customer escalations and requests.

What we would like you to bring

• 3+ years’ experience in large-scale (>300 FTE) highly automated fulfilment operations, preferably in eCommerce, fashion or retail, in multinational companies with matrix structures.
• Proven experience managing a white‑collar team responsible for operations, transportation, logistics documentation and day‑to‑day urgencies.
• Experience in metric‑oriented, data‑analysis based environments with strict SLAs and deadlines, and the ability to prioritise issues using ticketing systems.
• Deep expertise in managing large‑scale B2B clients and communicating with senior external stakeholders, moderating and linking customer needs to warehouse opportunities and capacity.
• Fluency in English, both written and spoken.
• Knowledge of main ERP/WMS systems such as SAP or BlueYonder is a strong plus.

What's in it for you

As a global leader with a strong heritage and vision to move the world forward, we offer a safe, stable environment where your career can make a real difference by delivering life‑saving medicines, developing sustainable transport solutions, and supporting local communities.

Who We Are

Logistics shapes our daily lives – from the goods we consume to the healthcare we need. At Kuehne+Nagel, your day‑to‑day work goes beyond logistics to support the big and small moments in people’s lives all over the world.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Distribution and Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage