Content Moderator / Customer Service Agent with Italian -Portugal (on-site)

Velenosi&Meredith; Sassari; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international digital services company is hiring a Content Moderator/Customer Service Agent fluent in Italian and English to join their team in Portugal. You'll be moderating user content, providing customer support, and ensuring online safety. EU Passport is required, and relocation support is provided for candidates moving from abroad. This position offers a full-time contract with rotational shifts and a clear path for career growth.

Servizi

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Modern office facilities

Clear path for career growth

Competenze

• Must be fluent in Italian (C2) and have strong English skills (B2+).
• EU Passport required.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries professionally.
• Escalate complex cases as required.
• Enforce safety guidelines for online communities.
• Maintain accurate logs of interactions.

Conoscenze

Fluency in Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

We're Hiring : Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location : Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages : Italian (C2 / native) + English (B2+)

Contract Type : Full-time

Schedule : Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What Youll Be Doing :

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer :

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]