Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Reggio Calabria; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international digital services company is hiring a Content Moderator/Customer Service Agent fluent in Italian to join their team in Portugal. This role involves moderating content, handling user inquiries, and ensuring a secure online environment. Full-time, rotational shifts required. Relocation support available for successful applicants.

Servizi

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Clear career growth path

Competenze

• Fluent in Italian (C2 level) and proficient in English (B2+ level).
• EU Passport required for work eligibility.
• Ability to work rotational shifts.

Mansioni

• Moderate user-generated content according to platform policies.
• Handle inquiries with professionalism and empathy.
• Report violations and manage complex cases according to protocols.
• Enforce online community safety guidelines.
• Keep accurate logs of moderation activities.

Conoscenze

Fluent Italian

Strong English skills

Empathy

Attention to detail

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto) , where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: Italian (C2 / native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]