Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An international digital services company is hiring a Content Moderator/Customer Service Agent fluent in Italian. You'll ensure user safety and deliver exceptional customer support in a multicultural environment. This full-time role is based in Portugal, with relocation assistance provided. If you're passionate about online safety, apply now!

Servizi

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Modern office facilities

Career growth opportunities

Competenze

• Fluent in Italian (C2) and strong English skills (B2+).
• EU Passport required.
• Passionate about online safety.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries via chat and email.
• Escalate complex cases as needed.
• Enforce safety guidelines.
• Maintain logs of interactions.

Conoscenze

Fluent Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: Italian (C2 / native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]