Content Moderator / Customer Service Agent with Italian -Portugal (on-site)

Velenosi&Meredith; Bari; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian and strong in English to join their team on-site in Portugal. The role involves moderating user-generated content, handling inquiries, and ensuring user safety. Relocation assistance is provided. Join a multicultural team and help make the digital world safer while advancing your career.

Servizi

Relocation assistance

Paid onboarding and training

Multicultural team environment

Career growth opportunities

Competenze

• Must have an EU passport.
• Ability to handle user inquiries empathetically.
• Experience in moderation or customer service preferred.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries with professionalism.
• Escalate violations according to protocols.
• Enforce safety guidelines.
• Maintain logs of interactions.

Conoscenze

Fluent Italian (C2)

Strong English skills (B2+)

Descrizione del lavoro

We're Hiring : Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location : Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages : Italian (C2 / native) + English (B2+)

Contract Type : Full-time

Schedule : Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What Youll Be Doing :

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer :

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]