Consumer Growth, Strategy Manager

Deliveroo; Milano; On-site; EUR 90,000 - 130,000; Full time

Job summary

Deliveroo in Italy is seeking a senior member for Consumer Strategy & Operations to shape growth in the Italian market. You will partner with the GM to define priority cities, influence product roadmaps, and manage cross-functional delivery with local teams.

The role requires strong analytical thinking and commercial judgment. You will collaborate with Product, Marketing, Analytics, and Finance to drive topline growth and implement structured execution plans.

Qualifications

• 5–10 years in strategy, consulting, business operations or a growth-related role in a tech or consumer business.
• Strong problem-solving and analytical skills with ability to work from incomplete data sets.
• Clear, concise communication, with ability to influence across teams and up to GM level.
• Collaborative mindset and bias for action in cross-functional environments.

Responsibilities

• Be the GM’s growth partner: define priority cities and formulate growth plans.
• Influence Product roadmaps across pricing, Plus, and core user experience for Italy.
• Programme-manage growth plans and drive alignment across stakeholders to ensure delivery.
• Co-own Italy’s consumer growth metrics and support annual/quarterly planning.

Skills

Strategy

Growth

Cross-functional leadership

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

We’re hiring a new member to Consumer Strategy & Operations to develop and execute winning growth strategies in Italy. You’ll be part of the Market Growth team within EMEA Consumer Strategy & Operations (S&O), the function responsible for regional growth strategy and accountable for the topline targets. In this role, you’ll work directly with Italy’s General Manager, defining priority cities, building the playbooks to win and programme managing the delivery with the local management team.

You’ll partner closely with Product, Marketing, Commercial, Analytics, and Finance. This is a cross-functional role requiring strong analytical thinking, structured communication, and sound commercial judgment.

What you’ll be doing

• Be the GM’s growth partner: help define priority cities, and formulate plans to grow in those cities
• Understand the behaviours and needs of Italian consumers, and use that to influence the Product roadmaps across pricing, Plus, and the core user experience
• Carry learnings from EMEA and the US into the market

Performance & Planning

• Co-own Italy’s consumer growth metrics, ensuring we hit the topline. Partner with Analytics to diagnose performance drivers and develop corrective action plans where needed
• Support the GM in annual and quarterly planning: help define the strategy, set the goals, run the workshops, and co-own the output documents with F&S

Execution & Delivery

• Programme-manage growth plans and support the local team to deliver them, including ad-hoc cross-functional projects
• Develop structured execution plans and drive alignment across stakeholders to ensure delivery

Our humble expectations

• Fluent in Italian, the working language of the local business, and English the working language of DoorDash group; both written and spoken
• 5–10 years in strategy, consulting, business operations or a growth-related role in a tech or consumer business
• Strong problem-solving and analytical skills, with the ability to work from incomplete data sets
• Clear, concise communication skills, both written and verbal, with the ability to influence across teams and up to GM level
• Demonstrated ability to drive structure, clarity and progress in complex, cross-functional environments
• High personal ownership and bias for action, while knowing when to escape or seek alignment
• Collaborative mindset, able to work across a diverse set of teams and perspectives
• (Bonus) Experience in marketplaces, consumer tech, food delivery, multi-market ops, or the Italian market

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary listed is theannual salary range for this position.

Pay Range:

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

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