Consumer Growth, Strategy Manager

Deliveroo; Lombardia; On-site; EUR 57,000 - 71,000; Full time

Job summary

Deliveroo is seeking a Consumer Strategy & Operations professional to develop and execute growth strategies in Italy. You’ll be part of the Market Growth team within EMEA Consumer Strategy & Operations, working with Italy’s General Manager to define priority cities and deliver growth playbooks.

This cross-functional role partners with Product, Marketing, Analytics and Finance, requiring strong analytical thinking, structured communication, and sound commercial judgment.

Qualifications

• 5–10 years in strategy, consulting, business operations or growth roles in tech or consumer business.
• Strong problem-solving and analytical skills with the ability to work from incomplete data.
• Clear, concise communication, able to influence across teams and up to GM level.
• Collaborative mindset with ability to work across diverse teams.
• (Bonus) Experience in marketplaces, consumer tech, food delivery, multi-market ops, or the Italian market.

Responsibilities

• Be the GM’s growth partner: help define priority cities, and formulate plans to grow in those cities.
• Understand the behaviours and needs of Italian consumers, and use that to influence the Product roadmaps across pricing, Plus, and the core user experience.
• Carry learnings from EMEA and the US into the market.
• Co-own Italy’s consumer growth metrics, ensuring we hit the topline. Partner with Analytics to diagnose performance drivers and develop corrective action plans where needed.
• Support the GM in annual and quarterly planning: help define the strategy, set the goals, run the workshops, and co-own the output documents with F&S.
• Programme-manage growth plans and support the local team to deliver them, including ad-hoc cross-functional projects.

Skills

Fluent Italian

Fluent English

Job description

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

We’re hiring a new member to Consumer Strategy & Operations to develop and execute winning growth strategies in Italy. You’ll be part of the Market Growth team within EMEA Consumer Strategy & Operations (S&O), the function responsible for regional growth strategy and accountable for the topline targets. In this role, you’ll work directly with Italy’s General Manager, defining priority cities, building the playbooks to win and programme managing the delivery with the local management team.

You’ll partner closely with Product, Marketing, Commercial, Analytics, and Finance. This is a cross-functional role requiring strong analytical thinking, structured communication, and sound commercial judgment.

What you’ll be doing

Strategy & Insight

• Be the GM’s growth partner: help define priority cities, and formulate plans to grow in those cities
• Understand the behaviours and needs of Italian consumers, and use that to influence the Product roadmaps across pricing, Plus, and the core user experience
• Carry learnings from EMEA and the US into the market

Performance & Planning

• Co-own Italy’s consumer growth metrics, ensuring we hit the topline. Partner with Analytics to diagnose performance drivers and develop corrective action plans where needed
• Support the GM in annual and quarterly planning: help define the strategy, set the goals, run the workshops, and co-own the output documents with F&S

Execution & Delivery

• Programme-manage growth plans and support the local team to deliver them, including ad-hoc cross-functional projects
• Develop structured execution plans and drive alignment across stakeholders to ensure delivery

Our humble expectations

• Fluent in Italian, the working language of the local business, and English the working language of DoorDash group; both written and spoken
• 5–10 years in strategy, consulting, business operations or a growth-related role in a tech or consumer business
• Strong problem-solving and analytical skills, with the ability to work from incomplete data sets
• Clear, concise communication skills, both written and verbal, with the ability to influence across teams and up to GM level
• Demonstrated ability to drive structure, clarity and progress in complex, cross-functional environments
• High personal ownership and bias for action, while knowing when to escape or seek alignment
• Collaborative mindset, able to work across a diverse set of teams and perspectives
• (Bonus) Experience in marketplaces, consumer tech, food delivery, multi-market ops, or the Italian market

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary listed is the annual salary range for this position.

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

Pay Range:

€56.800—€71.000 EUR

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.