Concierge Supervisor, W Sardinia

W Hotels; Arzachena; On-site; EUR 26,000 - 31,000; Full time

Job summary

W Hotels in Arzachena, Sardinia, is seeking a non-management team member for the Rooms & Guest Services Operations role. This full-time position entails responding to guest requests, coordinating with other hotel departments, and ensuring a high standard of service.

The ideal candidate has a high school diploma or GED and no required prior experience. You will be part of a collaborative luxury team that values discretion, professionalism, and a guest-first mindset.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience required or supervisory experience expected.
• No license or certification required.

Responsibilities

• Respond to guest requests for special arrangements or services, coordinating with appropriate departments to satisfy needs.
• Answer and process guest calls, messages, and inquiries with professional etiquette.
• Monitor guest areas and ensure safety, service quality, and confidentiality of information.

Education

High school diploma or G.E.D. equivalent

Job description

Job Number

26137669

Job Category

Rooms & Guest Services Operations

Location

SP 59, Poltu Quatu, Arzachena Sassa 07021, Italy

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range

EUR 28500 annual salary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We’re constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.