concierge - guest relations

Hospitaliti; Porto Cervo; On-site; EUR 22,000 - 56,000; Full time

Benefits offered by this job

Meal vouchers

Company phone

Seasonal accommodations

Job summary

Star Yacht Group in Porto Cervo is seeking a luxury yacht concierge with a passion for exceptional service. You will be the primary contact for captains and crew, curating bespoke shore excursions, arranging private transport, and sourcing luxury items on short notice.

Fluent English and Italian are required, with a third language a plus. A Patente B license and full availability through peak summer season are expected; accommodation and meal vouchers are provided where available.

Qualifications

• Experience: at least 2–3 seasons in luxury hospitality (superyachts, 5-star hotel concierge, private aviation or high-end events)
• Languages: fluent English and Italian; a third language such as French or Spanish is a strong plus
• Local knowledge: Costa Smeralda and Sardinia high-end venues, dining and logistics
• Problem-solving and calm under pressure: ability to stay sharp and precise when several yachts call at once
• Licence and availability: valid driving licence (Patente B) and full availability through peak summer season

Responsibilities

• Act as the key contact for captains and chief stews from charter confirmation to departure
• Design tailor-made itineraries and book top-tier restaurants, beach clubs, nightlife and private transport (helicopters, jets, cars)
• Source flowers, décor, luxury gifts, wellness services and private chefs at short notice
• Coordinate directly with in-house provisioning and logistics teams for seamless execution
• Manage request tracking, confirmations and invoicing with precision

Skills

Fluent English

Fluent Italian

Multilingual a plus

Job description

STAR YACHT GROUP is hiring through Hosco in Porto Cervo.JOBDESCRIPTION

It’sthedaybeforeabusysummereveningontheCostaSmeralda.Thechiefstewofa60-metreyachtneedsatablefor14,abirthdaycakefora6-year-old,atendertransferforaguestarrivinginOlbia,andabeautifularrangementofwhitepeonies.

Therequestsarevaried,thedetailsmatter,andthebestsolutionsaren’talwaystheobviousones.

Ifyouenjoyfindingsolutions,connectingthedotsandmakingexceptionalexperienceshappen,we’dlovetohearfromyou.

Welcometotheworldofyachtconcierge,whereresourcefulness,creativityandapassionforexceptionalserviceturneveryrequestintoanopportunitytomakesomeone’sexperienceextraordinary.

WHOWEARE

StarYachtGrouphasoperatedinPortoCervosince2007.Wearealicensedmaritimeagency,trustedbysuperyachtcaptains,chefsandchiefstewardesses.Wehandleprovisioning,portformalities,transfersandbespokeconciergeservicesforVIPguests.WithofficesinPortoCervo,Olbia,andMiamiBeach,wedeliverseamlessserviceacrosstheMediterraneanandbeyond.

THEROLE

You’llbetheprimarycontactwhencrewrequestsareunusual,urgentorcomplex.Fromcuratingbespokeshoreexcursionstosourcinghard‑to‑findluxuryitemsovernight,youwillensureunmatchedservicestandards.

WHATYOU’LLDO

• Actasthekeycontactforcaptainsandchiefstewsfromcharterconfirmationtodeparture
• Designtailoreditinerariesandbooktop-tierrestaurants,beachclubs,nightlifeandprivatetransport(helicopters,jets,cars)
• Sourceflowers,décor,luxurygifts,wellnessservicesandprivatechefsatshortnotice
• Coordinatedirectlywithourin‑houseprovisioningandlogisticsteamsforseamlessexecution
• Managerequesttracking,confirmationsandinvoicingwithprecision

REQUIREMENTS

• Experience:atleast2–3seasonsinluxuryhospitality(superyachts,5-starhotelconcierge,LesClefsd’Or,privateaviationorhigh‑endevents)
• Languages:fluentEnglishandItalian;athirdlanguagesuchasFrenchorSpanishisastrongplus
• Localknowledge:deepunderstandingoftheCostaSmeraldaandSardinia’shigh‑endvenues,diningandlogistics
• Problem‑solvingandcalmunderpressure:provenabilitytostaysharpandprecisewhenseveralyachtscallatonce.Youcansay“leaveitwithme”anddeliver
• Licenceandavailability:validdrivinglicence(PatenteB)andfullavailabilitythroughoutthepeaksummerseason

BENEFITS

• Seasonalorpermanentcontract,dependingontheprofile
• Competitivesalarybasedonexperience(CCNLCommerciocontract)
• Mealvouchers(buonipasto)andpartialsmartworking
• Companyphone,vehicleforservicedutiesandseasonalaccommodationsupport
• Dailyworkwithtop-tierinternationalsuperyachts
• Realcareergrowth,includingpotentialyear‑roundrolesandmobilitywithourMiamioffice
• Sharedstaffaccommodationprovidedforseasonalstaff