Concierge And Events - Ita

Celebrity Cruises; Milano; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

A luxury cruise line based in Milan is seeking a Concierge to enhance the guest experience. The role involves managing events, addressing guest needs, and ensuring a high level of personalized service. Candidates should have 2-3 years of experience in a 4 or 5-star hotel environment, with strong hospitality, communication, and organizational skills. This position requires the ability to speak English fluently and shipboard experience is a plus.

Competenze

• 2-3 years of experience as Front Desk / Receptionist in a 4 or 5-star Hotel.
• Ability to speak English clearly and cordially with guests.
• Shipboard guest services experience is advantageous.

Mansioni

• Acts as primary contact for all guests and manages events smoothly.
• Responds to escalated guest concerns professionally.
• Maintains the appearance of the Concierge lounge and related areas.
• Coordinates personalized services such as transportation and reservations.
• Leads by example in all situations, respecting guests and crew.

Conoscenze

Outstanding hospitality

Communication skills

Organizational skills

Decision-making abilities

Attention to detail

Descrizione del lavoro

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups / Wedding / Events / Charter corporate teams, Loyalty Corporate teams, and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.

The Concierge must possess outstanding hospitality, communication, and organizational skills, along with effective decision-making abilities. Paying keen attention to detail, the Concierge is fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions, and queries, ensuring the highest level of service. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations is executed in a flawless, timely manner.

Qualifications :

• SHIPBOARD employment type
• Ability to speak English clearly, distinctly, and cordially with guests
• 2-3 years of background experience as Front Desk / Receptionist in a 4 or 5-star Hotel
• Experience in handling different types of events with 80+ guests
• Guest services shipboard experience is an advantage

Essential duties and responsibilities :

• Acts as the primary contact, advocate, and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups, and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable for the seamless execution of all Group, Loyalty, and Concierge events, their organization, and the stakeholders involved.
• Responds to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and active listening.
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces, conference rooms, and materials, ensuring a clean, organized, fully stocked, welcoming, and luxurious environment.
• Maintains complete knowledge of all brand features, ship-related information, revenue products, voyage/destination details, guest information, and preferences.
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, activities, wine, spa, shore excursions, flowers, tailoring, and babysitting.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treating all guests and crew with humility and respect, championing cleanliness and orderliness in all areas, greeting guests and crew following WAYS philosophy, and taking full ownership of occurrences requiring leadership and direction.