Commercial Service Technician in Venice

Energy Jobline ZR; Venezia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading telecommunications company in Italy is seeking a skilled technician to install, maintain, and troubleshoot telecommunications systems. Candidates must have at least 3-5 years of relevant experience, knowledge of fiber optic cabling, and certifications in related technologies. The role offers a comprehensive benefits package, including healthcare, paid leave, and retirement plans.

Servizi

Comprehensive Healthcare/Dental/Vision Plans

401(k) Retirement Plan with Company Match

Paid Vacation, Sick Time, and Holidays

Paid Volunteer Time

Paid Parental Leave

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Competenze

• Minimum of 3-5 years’ experience installing, testing and troubleshooting cable, phone, and internet.
• Must have an active and clean state-issued driver’s license.
• Tech Level III or IV required; must be able to work commercially.

Mansioni

• Install, maintain, or repair technology related systems and alarm devices.
• Test and ensure cable system operation and resolve service failures.
• Provide leadership and mentoring to lower level technicians.

Conoscenze

Telecommunications systems knowledge

Fiber Optic Cabling experience

Technical troubleshooting

Leadership and mentoring

Customer service skills

Ability to work flexible hours

Formazione

High School Diploma or equivalent

Associate’s Degree in Internet Technologies or Engineering

Strumenti

Cisco certifications (CCT, CCENT)

Microsoft Certifications (MCSA)

Descrizione del lavoro

RESPONSIBILITIES

• Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties.
• Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
• Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware.
• Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met.
• Identify, troubleshoot and resolve hardware, software, and basic network related problems encountered by end‑users of the network.
• Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt‑sets, power meter and power source light, and other typical tools and test equipment.
• Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation.
• Perform troubleshooting, analysis and take corrective actions on complex service affecting issues originating from the OLT through to all connected devices.
• Provide leadership and mentoring to lower level technicians and utilize previous technical issue identification to develop processes and training to reduce re-occurrence.
• Identify, evaluate and resolve residential and commercial service affecting issues from the OLT to on‑premise devices.
• Ensure proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi‑Fi and home networking.
• Troubleshoot and resolve service failures related to computer hardware, software and internet.
• Comply with safety procedures and requirements.
• Complete all other tasks and responsibilities, which may be reasonably required by supervisor.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required, Associate’s Degree in Internet Technologies or Engineering preferred.
• Must have active and clean, non‑restrictive, state‑issued driver’s license in the state where hired.
• Tech Level III or Level IV required. Must be able to work in a commercial environment.
• Required minimum of 3‑5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Knowledge of various telecommunications systems and practices.
• Must have Fiber Optic Cabling experience.
• Cisco Certifications, CCT or CCENT entry‑level certificates and Microsoft Certifications, MCSA for Office.
• Ability to work days, weekends, evenings and holidays and participate with on‑call rotation as needed.

BENEFITS

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401(k) Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high‑speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state or local laws.