Commercial Operations Specialist - Medical Devices

Eurofins Italy BioPharma Product Testing; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading bio-pharma testing company in Vimodrone, Milan, is seeking a Commercial Operations Specialist to join its Sales & Marketing department. This role requires effective communication with clients in the BioPharma and Medical Device sectors, focusing on managing support and logistical issues. Candidates should have a degree in a scientific field and strong English skills. Benefits include flexible working hours and meal vouchers. This position offers opportunities for personal and professional growth.

Servizi

Flexible working hours

Meal vouchers (€8/day)

Corporate welfare

Professional development support

Competenze

• Degree in Biology, Pharmaceutical Chemistry and Technology, Chemistry, Bioengineering, or other scientific fields.
• Experience in Customer Care/Service or similar roles is a plus.
• Excellent knowledge of English is essential.

Mansioni

• Manage and support clients regarding Lab Access platform.
• Assist the sales team in preparing offers and managing samples.
• Handle customer data in CRM.

Conoscenze

Customer Care

Communication

Problem-solving

IT Tools

Formazione

Degree in Biology or related field

Descrizione del lavoro

Job Description

Eurofins BioPharma Product Testing, as part of its growth and development strategy, is looking for a resource to join its Sales & Marketing department at its Vimodrone (MI) site as a Commercial Operations Specialist.

This role does not involve laboratory activities but requires specific technical skills, mainly focused on daily support for external and internal clients, managing communications (phone, email) with clients (BioPharma, Medical Device, and Biocide markets) and internal operational and commercial units to provide the required technical and / or commercial support.

The position requires daily use of IT systems and English language (role part of an European team, manager not based in Italy.).

Responsibilities

• Direct contact, management, and support for Direct and Intercompany clients regarding Lab Access platform;
• Assistance and support to the sales team and technical secretaries in preparing offers, test codes, and / or sample management;
• Customer data management and requests in CRM;
• Interface with various company departments to resolve logistical and / or administrative issues;
• Support units in managing assignments to ensure consistency with economic proposals and compliance for sample processing within the company LIMS;
• Support commercial management / Inside Sales and Commercial Operations management in defining operational workflows for the team.

Qualifications

• Degree in Biology, Pharmaceutical Chemistry and Technology, Chemistry, Bioengineering, or other scientific fields;
• A previous experience in Customer Care / Service or similar roles will be considered a plus;
• Ability to interface, support, and communicate with clients at a commercial level;
• Ability to monitor and follow up on projects;
• Excellent knowledge of English is a Must (interview will be conducted in English);
• Organization, accuracy, and punctuality;
• Autonomy in daily work management and teamwork;
• Problem-solving skills and strong interpersonal skills;
• Excellent command of IT tools;
• Residence in Milan or nearby Vimodrone.

Additional Information

• Flexible working hours;
• Meal vouchers (€8 / day);
• Corporate welfare;
• Professional development support.

The type of contract will be evaluated based on the selected profile.

To apply, please send a detailed CV, specifying authorization for personal data processing.