Commercial Experience Manager

DLL; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A multinational company is seeking a Commercial Experience Manager to lead initiatives that drive commercial transformation and improve member experience. The ideal candidate will manage key projects related to compensation, onboarding, and development programs. Strong project management skills and a minimum of 5 years' experience in change management are essential. This role offers opportunities for career development and a flexible working environment, promoting diversity and inclusion in the workplace.

Servizi

Health and Wellness program

Flexible hours with possibility to work from home

Career development opportunities

Competenze

• Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
• Proven ability to design and implement employee experience frameworks across the lifecycle.
• Experience in a commercial role preferred; experience in an HR or employee experience role preferred.

Mansioni

• Drive business readiness and oversee successful implementation of global initiatives.
• Lead change management initiatives that improve member experience and support commercial enablement.
• Provide regular updates on project progress, outcomes, and future plans.

Conoscenze

Project management

Change management

Communication

Ability to manage resistance to change

Fluent in English

Formazione

University-level degree, MSc preferred

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Join to apply for the Commercial Experience Manager role at DLL

Job Description

The Global Commercial Experience Lead is responsible for driving and executing initiatives that support DLL’s commercial transformation. Reporting to the Head of Commercial Transformation, this role focuses on delivering projects that enhance member experience, enable commercial effectiveness, and ensure successful implementation of change across Markets and Global Business Units (GBUs). The position requires strong project management capabilities, a structured approach to change management, and the ability to connect talent development with business objectives. The role involves ownership of key member experience projects, including compensation enhancements, new ways of working, performance expectation frameworks, and leadership development initiatives. Your key focus is to help define and implement the DLL strategic vision and roadmap for the commercial member lifecycle guaranteeing a top-class experience in DLL. You will work hand‑in‑hand with Group HR and the Global Business Units (GBUs) to ensure that we maintain alignment with overall DLL member strategy as well as meet the needs of the GBUs. This role is global and can be based in any DLL country, and you will be part of an international team of professionals. Collaboration is the way we can achieve our goals and ambitions. Together through diversity and inclusion we will become better at what we do. Find out more here about how you can unleash your full potential at DLL!

Day to Day

Commercial New ways of Working

• Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role
• Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles

Change Management & Execution

• Lead change management initiatives that improve member experience and support commercial enablement.
• Apply change management frameworks and project structures to ensure effective delivery.
• Drive business readiness and oversee successful implementation and rollout of global initiatives.

Member Experience & Capability Development

• Own and manage projects related to member experience, including:
  • Transform commercial compensation in order to attract/keep top talent and make clear connections between targeted outcomes and behaviors/activities
  • Onboarding programs and playbooks
  • Tools and frameworks for performance expectations and sales member productivity
  • Leadership and member development programs
• Align career pathing with capability‑building initiatives to support long‑term talent development.

Performance Monitoring & Reporting

• Provide regular updates on project progress, outcomes, and future plans.
• Evaluate the effectiveness of initiatives and ensure alignment with DLL’s strategic objectives.
• Support the Head of Commercial Transformation in strategic and operational priorities.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

Essentials

• University‑level degree, MSc preferred
• Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
• Proven ability to design and implement employee experience frameworks across the lifecycle.
• Experience in a commercial role preferred; experience in an HR or employee experience role preferred
• Strong project management skills with the ability to manage multiple projects simultaneously
• Have demonstrated in previous roles the ability to create and implement plans resulting in clear and high‑value deliverables
• Tech‑savvy and a Power User of Microsoft Office Suite and other tools
• Excellent communication skills across all organizational levels.
• Ability to manage resistance to change and navigate complexity.
• Knowledge of Financial and professional Services
• Able to navigate and build relationships with a diverse audience of stakeholders especially in an international matrix organization
• Fluent in English, other languages beneficial

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our Four Wellbeing Categories Are As Follows

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross‑culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne, PA

Other Acceptable Work Locations: Des Moines, IA, US / Eindhoven, NL / Watford, UK / France / Spain / Italy / Norway / Sweden / Finland / Copenhagen / Belgium

Applicable Pay Range

$ 121,983.20 -$ 182,974.80 (USD) — This applies to US only. Base salary range and benefits information for this position are being included in accordance with requirements of various applicable state/local pay transparency laws and regulations legislation. For roles spanning multiple countries, salary ranges are based on local market salary benchmarks and will vary by country. The pay estimate displayed represents the typical pay range for candidates hired for this position in the US only. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work‑related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification. This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

Application Details

• Deadline for application: January 11, 2026 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL’s referral program applies
• For more information, please contact our Talent acquisition partner Ben Sumbler via [e-mail]

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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