Collections Manager (Business)

Revolut; Italia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A digital banking platform in Italy is looking for a Collections Manager to lead and optimise debt collections processes. The ideal candidate has at least 2 years of experience in debt collection and a strong understanding of business lending. This role involves managing the collections team and ensuring compliance with regulations while continuously improving processes.

Competenze

• 2+ years experience in debt collection and recoveries in a retail bank, fintech, or DCA.
• Experience creating and documenting collections processes.
• Good knowledge of business lending, trade finance, invoice discounting, and factoring.

Mansioni

• Leading the build of a compliant, effective debt collections process.
• Ensuring our collections process is efficient and compliant with applicable laws.
• Owning and managing the end-to-end debt collections process for retail credit portfolios.
• Optimising in-house and outsourced collection capability.
• Documenting policies, processes, and procedures for debt collection.

Conoscenze

Debt portfolio management

Analytical mindset

Problem-solving skills

Performance management

Relationship management

Descrizione del lavoro

Collections Manager (Business)

Revolut is a digital banking platform that offers a wide range of financial services to customers worldwide. With more than 65 million customers, we continuously innovate to help people control, grow and enjoy their money every day.

About The Role

The Credit team at Revolut creates and scales lending features that power global growth. We manage the entire product lifecycle, from backend systems to customer-facing experiences, and deliver safe, forward‑thinking solutions tailored to each region. We are looking for a Collections Manager to build out our in‑country processes and procedures, and keep track of the team’s continued performance as products launch.

What You’ll Be Doing

• Leading the build of a compliant, effective debt collections process
• Ensuring our collections process is efficient and compliant with all applicable laws and regulations
• Owning and managing the end‑to‑end debt collections process for retail credit portfolios
• Optimising in‑house and outsourced collection capability with best‑in‑class contact and cure rates by using the latest technology, analytics, and strategic payment programmes
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Overseeing and selecting debt collection agencies (DCAs) to ensure SLA adherence

What You’ll Need

• 2+ years experience in debt collection and recoveries in a retail bank, fintech, or DCA
• Experience creating and documenting collections processes
• A great understanding of debt portfolio management, debt sales, and debt restructuring
• Good knowledge of business lending, trade finance, invoice discounting, and factoring
• Knowledge of local debt collection laws and regulations
• Performance and relationship management skills with third‑party service providers
• A highly analytical mindset with excellent problem‑solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Revolut is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, veteran status, or disability status.