Cloud Technical Account Manager

Arrow ECS S.r.l.; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology solutions firm in Milan is seeking a Cloud Technical Account Manager to provide technical support and conduct training sessions. The ideal candidate has strong AWS experience, excellent communication skills, and a passion for Cloud technologies. Benefits include competitive salary, growth opportunities, and participation in technology events across Europe.

Servizi

Competitive salary

Growth opportunities

Open corporate culture

Personal notebook and mobile phone benefits

Competenze

• Experience in training courses and webinars.
• Ability to resolve partner issues effectively.
• Business fluency in Italian and English.

Mansioni

• Support business teams with technical questions.
• Obtain technical certifications.
• Conduct training and webinars.
• Manage customer support cases.

Conoscenze

Customer orientation

Experience with Cloud technology

Experience with AWS

Technical presentations

Strong communication skills

Formazione

Technical IT high school or technical degree in Computer Science

Descrizione del lavoro

Description

Arrow Electronic Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value‑added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market.

What will you do:

Arrow is looking for a Cloud Technical Account Manager to join our team in Milan or Bolzano. Acquiring the necessary certifications and Cloud and AI technology‑based solutions in our Vendor Portfolio will be part of your continuous development of the necessary skills. After the first enablement you’ll be supporting the internal departments and then delivering technical presentations, demos, PoC (Proof of concepts) implementations, conducting trainings and webinars and providing technical advice and support for customers. You’ll also be participating in technology fairs and events.

Cloud Technical Account Manager

What will you be doing at Arrow ECS?

• Supporting the business teams in the development, construction of offers to the clients and answering different technical questions on your assigned solutions.
• Obtain technical certifications and expand your practical skills for different Vendors.
• Training, webinar, technical presentations, product demos, PoCs.
• Customer visits (virtual and onsite) by Vendor competence with sales colleagues.
• Working on a defined list of customers to enable or to develop according to the Business Unit needs.
• Continuously being trained in the latest technologies.
• Manage Customer support cases using our ticketing system.

What we are looking for:

• Customer orientation with a sense of innovation and technology.
• Experience on Cloud or AI technology.
• Experience with AWS technology is mandatory.
• Experience in technical presentations, demos, PoC implementations.
• Experience in running training courses and webinars.
• Experience in relation with technical stakeholders and channel business.
• A real and innate passion to learn new technologies, a strong attitude for new and different challenges, and a drive to be the best in what you learn.
• Technical IT high school or technical degree in Computer Science.
• Strong communication skills.
• Ability to identify and resolve partner issues with excellent prioritization of workload.
• Business fluency in Italian and English.
• Travelling is not a problem for you.

What is in it for you?

• Not only do we offer a competitive salary, but we also offer benefits to match your needs.
• Growth opportunities.
• Challenging & diverse tasks.
• Opportunity to work with the biggest players in the IT sector.
• Open corporate culture with a modern and dynamic work environment.
• Safe and trustful employment.
• Working in collaboration with different teams and sharing different experience levels.
• Participating in technology fairs and events in Italy and in Europe.
• Personal notebook and mobile phone benefits.

Submit CV in English

Arrow is an equal opportunity employer. We are committed to providing an accessible, inclusive, open, and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

Arrow è un datore di lavoro che garantisce le pari opportunità. Ci impegniamo a fornire un ambiente di lavoro accessibile, inclusivo, aperto e accogliente per persone con diverse abilità, background, stili di vita, orientamento sessuale, identità di genere, esigenze e aspettative, aiutando tutti gli individui a sfruttare al meglio il loro potenziale professionale. Onoriamo i nostri impegni ai sensi degli articoli 1 e 18 della legge n. 68/1999 e diamo particolare considerazione ai candidati delle categorie protette.

Location

IT-Milan, Italy (Viale Piero e Alberto Pirelli)

Time Type

Full time

Job Category

Sales