Cloud Solutions Support Engineer | Hybrid/Remote Milano

Siemens Mobility; Milano; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan seeks a Cloud Solutions Support Engineer with expertise in providing high-quality support for cloud solutions. You will respond to customer inquiries, troubleshoot issues, and maintain knowledge base articles. The ideal candidate has a degree in Computer Science and 1-3 years of experience in technical support, alongside familiarity with AWS and cloud services. This role offers flexible working options, including hybrid and remote, and a supportive team culture.

Servizi

Flexible working environment

Health insurance extendable to family

Free on-site lunch options

Continuous learning opportunities

Competenze

• 1–3 years in technical support or customer service (cloud preferred).
• Understanding of cloud services: VMs, storage, networking, identity management.
• HVAC domain knowledge is a plus.

Mansioni

• Respond to customer inquiries and support tickets for cloud services.
• Diagnose and resolve issues in cloud applications and configurations.
• Create and maintain internal/external knowledge base articles.

Conoscenze

Technical Support

Problem-solving

Networking

Linux/Windows OS

Scripting (PowerShell, Bash, Python)

AWS

Cloud services understanding

Fluent in English

Fluent in Italian

Formazione

Degree in Computer Science, IT or equivalent

Strumenti

AWS

Azure

Google Cloud

Descrizione del lavoro

A leading technology company in Milan seeks a Cloud Solutions Support Engineer with expertise in providing high-quality support for cloud solutions. You will respond to customer inquiries, troubleshoot issues, and maintain knowledge base articles. The ideal candidate has a degree in Computer Science and 1-3 years of experience in technical support, alongside familiarity with AWS and cloud services. This role offers flexible working options, including hybrid and remote, and a supportive team culture.