Client Success Manager (B2B)

Unobravo International; Lombardia; On-site; EUR 35,000 - 40,000; Full time

Job summary

Unobravo International is seeking a Client Success Manager to join our B2B team. You will report to the Client Success Lead and own the success, retention and growth of a portfolio of corporate clients across Italy.

You will manage stakeholder relationships, design adoption strategies, monitor performance, and collaborate with Sales to identify renewal and upsell opportunities, while ensuring a high-quality customer experience.

Qualifications

• 4+ years in Client Success, Account Management, or similar roles (B2B preferred; HR Tech/Welfare is a plus).
• Proven experience with structured Client Success frameworks, including QBRs, account health scoring and playbooks.

Responsibilities

• Own the success, retention and growth of a portfolio of corporate clients.
• Stakeholder Management: nurture relationships with key stakeholders and drive long-term partnerships.
• Adoption & Engagement: design and execute strategies to increase program awareness, usage and value.
• Performance & Analytics: track key metrics and translate insights into scalable actions.
• Account Growth: identify renewal and upsell opportunities with Sales and cross-functional teams.
• Operational Excellence: ensure alignment and proactive issue resolution to deliver a high-quality experience.

Skills

Client Success

Account Management

B2B

CRM Tools

Analytical Mindset

Communication & Presentation

Stakeholder Management

HR Tech / Welfare

Tools

HubSpot

Job description

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.

Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500+ qualified therapists and more than 10 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.

With the mission of making mental well-being an integral part of the workplace, Unobravo brings its vision to companies through its psychological support program, guided by the belief that "In the company of the future, mental well-being has a permanent place."

We partner with organizations to make psychological support accessible to employees while helping companies drive program adoption through targeted engagement initiatives and awareness activities. By integrating mental well-being into the employee experience, we contribute to building healthier, more inclusive and supportive workplace cultures where people and organisations can thrive.

The Essentials

Seniority: Mid-senior level

Languages: Italian, English

Preferred Location: Milan or Rome

Salary Range: EUR 35,000 - 40,000 + variable, in line with our commitment to transparent and equitable compensation practices.

What You’ll Do

To take our company to the next level, we are looking for a Client Success Manager to join our B2B Team. You will report to our Client Success Lead and will own the success, retention and growth of a portfolio of corporate clients.

• Stakeholder Management: Owning and nurturing relationships with key stakeholders, driving strong account governance and long-term partnerships.

• Adoption & Engagement: Designing and executing strategies to increase program awareness, usage and value.

• Performance & Analytics: Tracking key metrics and translating insights into scalable, data-driven actions.

• Account Growth: Identifying renewal and upsell opportunities in collaboration with Sales and cross-functional teams.

• Operational Excellence: Ensuring operational alignment and proactive issue resolution to deliver a high-quality experience and exceptional stakeholder satisfaction.

Must-have skills

• 4+ years in Client Success, Account Management, or similar roles (B2B preferred; HR Tech/Welfare is a plus).

• Proven experience with structured Client Success frameworks, including QBRs, account health scoring and playbooks.

• Strong analytical mindset: confident working with dashboards, trends and insights to drive decisions.

• Excellent communication and presentation skills, including with senior stakeholders.

• Hands-on experience with CRM tools (Hubspot knowledge is a plus)

• Passionate about mental health and well-being, with a strong desire to contribute to a mission-driven organization.

Not everyoxy checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you.

What we offer

Scaling with purpose

Step into a work environment that's in constant motion, and ever-evolving. Be part of a company that's on the rise!

Everyone Needs Unobravo

Your mental health matters. Get access to exclusive discounts on psychotherapy sessions with our professionals: your well-being comes first.

Moments That Matter

Enjoy unforgettable company retreats, team-building experiences, nationwide aperitivo parties and more.. Because we love celebrating milestones together!

Free Online Language Training

We speak your language, and want you to speak ours! Enjoy free membership and conversation courses on our language platform to grow personally and professionally.

Birthday Off

Celebrating the passing of time is also fun at Unobravo! All employees can enjoy a day off on the month of their birthday.

World Mental Health Day, Our Way

On World Mental Health Day, we step back together, giving each of us an additional day off to rest, reflect and recharge.

Inclusive Parental Leave

Enjoy extra days off to celebrate the arrival of your little ones. Available for all parents, including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect.

To Fit in Our Culture

At Unobravo, what truly connects us isn’t just what we do — it’s how we do it.
If you’re curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means.

Come as you are

At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger.

We’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.

If you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience.

Selection Process

Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call.

Our selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways.

And don’t worry! You’ll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience.