Client Success Logistics Coordinator

JD.COM; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading logistics provider is seeking a Logistics Coordinator in Milan, Italy, to build long-term client relationships and support client success. This role involves managing daily operations, addressing customer complaints, and coordinating project delivery. Candidates should possess a degree in Logistics Management or Business Administration, along with strong communication skills. Proficiency in English is essential, with Mandarin or Polish as a plus. The company offers career development opportunities and a supportive mentoring culture.

Servizi

Supportive team and mentoring culture

Exposure to key clients and exciting projects

Career development opportunities

Competenze

• Detail-oriented and organized, with the ability to manage multiple tasks.
• In-depth knowledge of warehousing / delivery is highly preferred.
• English is the working language; Chinese (Mandarin) / Polish is a huge plus.

Mansioni

• Support the Account Management team in handling client requests.
• Deal with customer complaints and analyze the root cause.
• Coordinate internal resources to ensure timely project delivery.
• Monitor account performance and flag issues proactively.
• Attend client meetings and support follow-ups.
• Help identify opportunities for upselling and service improvement.

Conoscenze

Detail-oriented

Strong communication skills

Stakeholder management

Problem-solving

Formazione

Bachelor's degree in Logistics Management, Business Administration, or a related field

Descrizione del lavoro

A leading logistics provider is seeking a Logistics Coordinator in Milan, Italy, to build long-term client relationships and support client success. This role involves managing daily operations, addressing customer complaints, and coordinating project delivery. Candidates should possess a degree in Logistics Management or Business Administration, along with strong communication skills. Proficiency in English is essential, with Mandarin or Polish as a plus. The company offers career development opportunities and a supportive mentoring culture.