Client Services Advisor

LVMH Group; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand in Rome is seeking a Client Services Advisor to deliver outstanding customer service and support. The ideal candidate has over 3 years of experience in luxury client service, excellent communication skills, and a passion for customer connection. This position requires fluency in English and the ability to work varied hours. Join us to be part of a dynamic team focused on crafting dreams and delivering excellence.

Competenze

• Minimum 3 years in luxury client service, preferably in retail or hospitality.
• Fluency in English; Italian, German, or French is a plus.
• Proficient data entry and typing skills.

Mansioni

• Provide luxury experience to clients across all communication channels.
• Generate sales and develop client relationships.
• Assist clients in finalizing purchases in multiple ways.

Conoscenze

Luxury client service experience

Excellent communication skills

Sales-driven approach

Problem-solving skills

Teamwork ability

Strumenti

Salesforce

MS Office

Descrizione del lavoro

As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and KPIs, including sales and quality targets.

You will do so by listening and responding to each client in a personalized, efficient and effective manner, by leveraging the resources available, with strong empathy and communication skills. You will also be in charge of developing the clients’ loyalty to Fendi, through the use of specific clienteling strategies.

Job responsibilities

• Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channels
• Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments
• Have a client-centric mindset, passion to connect with customers, resolve their issues and inquiries with outstanding service, in compliance with Fendi policies and procedures
• Understand and embody the omnichannel mindset, assisting clients in finalizing their purchases in multiple and easy ways, according to their needs
• Drive to meet and exceed sales, quality targets and KPIs
• Transmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with clients
• Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
• Regularly provide quantitative and qualitative reports on the activity performed
• Share best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
• Maintain a productive and excellent connection with members of the Fendi retail network and relevant internal offices

Profile

• Minimum 3 years experience in luxury client service (preferably retail, fashion technology companies or hospitality industries).
• Excellent communication and storytelling skills, both written and verbal (including phone, video, email, live-chat)
• High motivation, sales-driven approach, energy and passion for customer service and customer-centric mindset. Ability to multi-task and strong organizational skills
• Willing to work a varied schedule including hours/days/nights/holidays and weekends
• Ability to work in team
• Fluency in English (spoken and written). Proficiency in any of the following languages is a plus: Italian, German, French
• Strong problem-solving skills with an innovative mindset; always looking for new ways to enhance client experience and maximize sales
• Proficient in relevant computer applications (e.g. MS Office applications), excellent data entry and typing skills. Proficiency in Salesforce is a plus.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.