Client Service & Ops Spec

Crane Solutions LLC; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A logistics company seeks a candidate in Bologna, Italy, to manage documentation, track shipments, and ensure excellent client service. Ideal applicants will have a high school diploma and relevant experience. Responsibilities include preparing shipping documents and communicating freight details with clients and vendors. The position requires teamwork and the ability to perform well under pressure.

Competenze

• High School Diploma or GED required.
• Two to three years related experience preferred.
• Professional certification may be required in some areas.

Mansioni

• Prepare documentation, dock receipts, bills of lading, export declarations.
• Communicate with clients about freight tracking and quoting.
• Track and trace cargo to ensure proper movement and delivery.

Conoscenze

Knowledge of the Import/Export industry

Client service skills

Interpersonal skills

Ability to work in a fast-paced environment

Strong knowledge of personal computers

Formazione

High School Diploma or GED

Two to three years related experience

Descrizione del lavoro

Responsibilities

• Prepare documentation, dock receipts, bills of lading, export declarations.
• File SED’s (Shippers Export Declarations)
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet client’s requirement for the movement of freight.
• Other duties as assigned.

Physical Requirements

Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances.

Other Skills / Abilities

• Knowledge of the Import/Export industry preferred.
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• The ability to work in a fast-paced environment.
• Must be career-oriented, hard‑working, quick learner and have excellent recall for past events/situations/numbers.
• Strong knowledge of personal computers.
• Able to be proactive in providing quality client service and to handle pressure and responsibility in a fast‑pace environment, in a timely and affective manner.
• Good client service skill and ability to handle dual tasks.

Education and Experience

• High School Diploma or GED required.
• Two to three years related experience.
• At least one year industry experience preferred.

Certifications and Licenses

• Professional certification may be required in some areas.

Behaviors

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.